Operations Manager

Operations Manager – Multi-Location Hydraulic Service (PIRTEK)

Metro Atlanta, GA (multi-location) with primary location in Tyrone, GA

Full-time, salaried, 24/7 service operation with shared on-call rotation Hooper Services LLC and Titan Hydraulic Solutions LLC operate multiple PIRTEK service centers and mobile units providing on-site hydraulic hose and industrial services. We are looking for a hands-on experienced Operations Manager to lead technicians, drive day-to-day operations, and support our continued growth.

What You'll Do

• Lead, coach, and hold accountable a team of Mobile Sales & Service Technicians and Shop Technicians across multiple locations.
• Manage scheduling and dispatch to ensure quick response to customer emergencies and efficient use of technicians.
• Maintain organized, safe, and compliant shops, trucks, and inventory.
• Handle escalated customer issues, communicate clearly, and help build long-term relationships.
• Monitor key operational metrics (response times, revenue per truck, labor efficiency, overtime, repeat calls, etc.) and act on the results.
• Coordinate fleet maintenance, inventory replenishment, and supplier orders.
• Participate in an after-hours and weekend on-call rotation with the other Operations Manager and Dispatcher, including answering phones and coordinating response to urgent calls as part of our standard 24/7 service model.

What We're Looking For

• 3–5+ years of supervisory or management experience in a service, field operations, or technical environment.
• Strong leadership and accountability: you set clear expectations, address performance issues, and develop your team.
• High sense of urgency and comfort working in a fast-paced, dispatch-driven business.
• Excellent organization and follow-through with scheduling, dispatch, and inventory control.
• Clear, professional communication with both customers and employees; able to de-escalate tough situations.
• Mechanically inclined; hydraulic/industrial experience is a plus but not required for a strong operations leader.
• Proficient with basic computer tools (email, spreadsheets, service/dispatch software).
• Willing and able to share in the after-hours and weekend on-call rotation as a standard part of this salaried role.

Compensation and Benefits

• Competitive base salary commensurate with experience (on-call rotation is included in annual salary).
• Eligibility for performance-based quarterly bonuses tied to operational KPIs.
• Training on PIRTEK products, systems, and processes.
• Professional growth and advancement opportunities in a growing multi-location operation.
• Benefits package (health, PTO, holidays – can be detailed here).

Compensation: $65,000.00 - $85,000.00 per year

Be part of one of the fastest-growing franchises in the U.S. while keeping America's essential industries operating.

PIRTEK is committed to providing world-class service while helping others in the organization succeed. We embrace change and innovation, and strive to be giving participants in the communities we serve. Above all, PIRTEK values integrity as we hold ourselves fully and personally accountable in all our dealings.

We provide our customers with the fastest hydraulic and industrial hose maintenance and replacement services through on-site mobile and retail PIRTEK Service & Supply centers throughout the United States.

Whether you're just starting or looking to advance your career, you'll find a supportive culture with teams characterized by honesty and integrity. As a Mobile Sales and Service Technician, you will be helping a small business owner grow their local business and enjoy a career where no two days are the same. You will also be provided a company vehicle to use while commuting to and from work.

PIRTEK franchises are locally owned and operated by people interested in your success. Many Mobile Sales and Service Technicians go on to become Operation Managers, Business Managers, and even Franchise Owners themselves.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PIRTEK Corporate.