Nutritional Assistant I

Patient Service Associate

Major Responsibilities: Provides high quality patient service in assembling trays, distributing patient trays, retrieval of patient trays, delivery of nourishments and floor sock.

1) Assembles Patient Trays: a) Assembles trays according to patient's menu selections on tray tickets in a timely and accurate manner. b) Complies with dietary restrictions on special, modified diets to ensure optimal food preferences are met within guidelines of diet order limitations. c) Make sure that food allergies are closely monitored.

2) Cart and Tray Delivery and Pick Up: a) Delivers meal carts from ground level to assigned nursing areas within designated time frame. b) Distributes patient meals; verifies diet and meal accuracy at point of service.

3) Guest Relations: a) Maintains professional image and follows department uniform policy. b) Transports tray carts, delivers trays to patients. c) Assists patients with opening containers, removing lids as needed. d) Demonstrates a caring attitude with patients, family and guests. e) Responds positively to all requests seeking to maximize dining experience. f) Communicates wrong or missing items to the kitchen. g) Communicates patients' needs to nursing. h) Displays commitment to hospital's philosophy mission statement, BOEs and values in all interactions.

4) Nourishments: a) Delivers nourishments to assigned patients. b) Delivers floor stock to assigned unit kitchens. Takes calls from patients and nursing units.

Education/Experience Required: * In high school, high school graduate or GED * 6 months in customer service field/ office

Knowledge, Skills & Abilities Required: * Good computer skills and able to navigate on computer * Good communication skills * Detail and results oriented * Strong organizational skills * Mathematical competence * Ability to communicate effectively; written and verbal * Ability to speak, read and write English clearly and proficiently * Have a neat and professional appearance

Physical Requirements and Working Conditions: * Flexible work hours between 6:00 am and 8:00 pm including weekends and holidays. * Ability to work under stressful/difficult conditions. * Ability to meet time constraints in a fast pace environment. * Ability to work for significant periods of time. * Ability to communicate with various internal/external customers. * Ability to document. * Ability to read patient menus, names and logs. * Ability to spend majority of time standing and sitting. * Position requires constant hearing and seeing. * Position requires frequent bending, keying, reaching, speaking, standing, walking, lifting, carrying, kneeling and smelling. * Position requires occasional climbing and tasting. * Limited exposure to hazardous conditions. * Safety and sanitation when entering patients' rooms or kitchen. * Ability to handle various tasks simultaneously especially during peak hours. * Ability to move 50 pounds. If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.