Fraud Analyst Representative at STATE DEPARTMENT FEDERAL CREDIT UNION Alexandria, VA

Fraud Analyst Representative job at STATE DEPARTMENT FEDERAL CREDIT UNION. Alexandria, VA. Job Description Recognized by the city of Alexandria as a Gold Employer, the State Department Federal Credit Union is dedicated to providing outstanding opportunities and professional development. Headquartered in Alexandria, Virginia, with assets exceeding $2.4 billion, we understand that our success is driven by our talented team members. At State Department Federal Credit Union, we are committed to attracting and retaining top talent to ensure our continued success. Our tradition of exceptional service extends not only to our members but also to our employees. Through comprehensive internal training and workshops, we nurture professional strengths and provide ample opportunities for career advancement. Are you ready to join our dynamic team? We offer competitive salaries, exceptional Health, Dental, and Vision insurance within the first 30 days of service, a matched 401(k) plan with up to 4% SDFCU contribution, and much more. Benefits and Perks of Working at State Department Federal Credit Union Include: Diversity and Inclusion: Work in an environment that values and respects all team members. Paid Holidays: Enjoy 12 paid holidays a year, including your birthday. Flexible Work Options: Potential work-from-home options after the introductory period. Generous Paid Time Off: Ample vacation and personal days to maintain a healthy work‑life balance. Tuition Reimbursement: Support for your ongoing education and career development. Commute/Parking Incentives: Financial incentives for your daily commute. Comprehensive Insurance: Access to excellent medical, dental, and vision insurance packages. Gym Reimbursement: Stay healthy with our gym membership reimbursement program. Team Bonding: Participate in company and team bonding events that foster a collaborative work environment. Join us at SDFCU and be part of a team that values excellence, innovation, and professional growth. The State Department Federal Credit Union is seeking a Fraud Analyst Representative who conducts detailed analysis and research to minimize losses and ensure regulatory compliance. The candidate will be responsible for driving down fraud losses through prevention and effective responses to fraud chargebacks. They will also conduct detailed analysis and research to maximize cost efficiency. The role involves using analytics and industry best practices to assist with the implementation of payment methods in ways that optimize the balance between authorization rates and fraud prevention. The candidate will work with vendors and manage fraud and ATM/ITM software solutions and payment methods with a focus on continuous improvement. Duties include ensuring SDFCU compliance with applicable regulations and providing technical, research, and administrative support for fraud investigations, as well as making recommendations on system parameters and third‑party strategies. Required Skills and Competencies: At least seven years of experience in card issuing/acquiring processes, Reg E, BSA chargebacks or Fraud experience Working knowledge of e-commerce credit and debit card processes, terminology and software. Strong interpersonal skills, attention to details and the ability to coordinate/manage multiple tasks simultaneously. Knowledge of credit and debit transaction processing and systems and banking/credit union regulations. Knowledge of SDFCU and PSCU/FD (or related type systems) systems and regulatory rules preferred. Strong PC skills including proficiency using MS Word and Excel. Good communication skills to include the ability to compose and edit professional and effective letters and other written correspondence. Demonstrated teamwork skills. Ability to make decisions with limited information and analyze transactions and account relationships to assess risk. Ability to multi-task, work independently, and work under time constraints. Ability to independently exercise good judgment and analytical skills while working under strict time constraints. Ability to effectively and professionally interact with all levels of employees and members. High degree of integrity and respect for confidentiality and privacy of information. Detail oriented and well organized with the ability to be flexible and work independently. Business degree from an accredited university preferred. #J-18808-Ljbffr Downtown Boulder Partnership