Guest Experience Ambassador

Overview The Guest Experience Ambassador is responsible for being the first point of contact for all our guests. The role includes providing genuine hospitality while maintaining all aspects of the space and meeting guests’ needs. This position offers an hourly rate of $25.00 + Tips. Key Responsibilities Follow the posted opening and closing duties. Take accurate and complete reservations. Always provide excellent service. Cooperate with the Maître d' and the Management team to greet incoming and departing guests with a warm, knowledgeable, and noticeably appreciative demeanor, eye contact, and a genuine smile. Set and maintain the dining room and podium environment, ensuring all materials are perfectly clean. Have necessary knowledge of menu items to assist guests as needed. Assist guests and colleagues courteously and efficiently. Use the guest's name appropriately and communicate it to restaurant colleagues. Assist in seating guests and pulling chairs. Assist restaurant colleagues to prepare for service. Communicate other necessary information with colleagues (e.g., birthdays, anniversaries, special requests). Communicate through the Guest Movement chat group any relevant guest movements, such as the Aman F&B VIP chat. Inform restaurant managers of daily reservations forecast. Assist in monitoring all guests' needs. Log information about guest preferences. Check daily for regular guest preferences and record them in the daily list for service. Ensure all soignees are given to the service team. Assist with coat check as needed. Assist guests to the Jazz Club. Assist in providing 'Magic Service' for hotel guests. Input member engagement notes. Perform any other responsibilities assigned by Management. Required Experience and Qualifications 1 year experience in a luxury hotel environment or similar setting in restaurants or food and beverage. Must be able to work weekends and have open availability. Must be capable of working in a team-oriented environment to achieve the hotel's common goal of guest satisfaction. Must be able to take constructive criticism and work well in a team dynamic. Positive, engaging, and energetic personality. Must be personable and able to anticipate guests' needs. Organized, manage time wisely and work with little to no direct supervision. Very high attention to detail. Sensitive to cultural nuances. Excellent communication skills, both written and verbal in English. Ability to handle a multitude of tasks in an intense, fast-pace environment. Excellent people skills and the ability to work under pressure and with various stakeholders. Maintain a clean and professional appearance as per company policies. Ability to stand for extended periods of time. Multilingual is a plus. Comfortable with exposure to the elements; some duties may require outdoor work or exposure to varying weather conditions. Experience working with SevenRooms is preferred. TIPS Certified. Experience: Required | Employment: Full-time | Salary: $25 hourly #J-18808-Ljbffr Arva at Aman New York