Patient Services Coordinator

Patient Services CoordinatorEnjoy meaningful work while contributing to an organization that changes lives every day. US Fertility, the nation's leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine.Our team members choose to build their career home at US Fertility because of the hope we inspire in our patients, the lives we help bring into the world, and the culture of excellence we foster across our organization. We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine.Through our national network of premier fertility centers—including Shady Grove Fertility—we combine clinical expertise, scientific innovation, and compassionate care. The work we do building families offers purpose, challenge, and personal reward—and we're just getting started.This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day.In this role, the Patient Services Coordinator will:Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information Optimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordinglySchedule appointments Address customer/patient issues and insure effective short-term and long-term resolutionProvide timely feedback to the practice regarding service failures or patient concernsConsult with patients regarding their benefits, coverage and financial optionsGreet patients and visitors to the office and providing high level of customer service Required to work occasional weekends and holidayWe're looking for professionals who bring both technical skill and a deep sense of responsibility to the care experience—individuals who thrive in environments where excellence, empathy, and accountability matter.Qualifications and skills include:High school diploma or equivalent is required2+ years previous experience in an administrative role; medical office experience preferredKnowledge of medical software, terminology and procedures preferredKnowledge of HIPAA Regulations preferredExcellent interpersonal communication skills, and the ability to build and facilitate good working relationships with staff at all levels of organizationDemonstrated ability with exercising sound judgment and discretion when handling sensitive and confidential informationExcellent organizational skillsAbility to work independently, under pressure and within deadlinesExceptional written and verbal communication skills and attention to detailAbility to work as part of a teamGood research skillsTech savvyFlexibility and willingness to learn at all timesExcellent multi-tasking abilitiesAbility to use billing systemsTeam members who are most successful at US Fertility embrace our mission, live our values, and remain committed to continuous improvement—for themselves, their colleagues, and the patients we serve.US Fertility is proud to provide a competitive, comprehensive benefits package designed to support our team members—professionally and personally—across all employment types.Medical, dental, and vision insurance401(k) with company matchTuition assistance and professional development supportPerformance-based bonus opportunitiesGenerous paid time off, paid holidays, and paid parental leaveLife and disability benefitsFertility Discount ProgramEmployee wellness and recognition programsUS Fertility and its network partners believe that a diverse workforce is essential to fulfilling our mission of expanding patient access to the highest standards of fertility care. We are committed to equitable and inclusive hiring practices that ensure our clinical and operational teams reflect and support the diverse communities and patients we serve.This is a moment of growth, innovation, and impact. Take the next step in your career with US Fertility—and help shape the future of fertility care.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.