Patient Services Representative

Patient Services Representative

FSW Port Chester Clinic - Port Chester, NY 10573

Overview

Salary Range $20.00 - $21.00 Hourly

Description

Open Door Care Network provides health care and wellness programs to individuals and families in need throughout Westchester, Putnam and Ulster Counties. A pioneer Federally Qualified Health Center, Open Door provides more than 300,000 patient visits annually and serves nearly 60,000 individual patients who might not otherwise have access. Open Door offers integrated services and a holistic approach to building healthier communities. Primary medical care, dental care, integrated behavioral health care, clinical nutrition, wellness programs, and chronic disease management are the foundation of its clinical programs.

Founded as a free clinic in 1972, Open Door's mission of building healthier communities through accessible, equitable, culturally competent health care has led to site and service expansions. Today, Open Door operates centers in Brewster, Mamaroneck, Mount Kisco, Ossining, Port Chester, and Sleepy Hollow, in addition to eight School-Based Health Centers in the Port Chester and Ossining School Districts, a mobile dental van in Mount Kisco, and a new dental practice in Saugerties, NY.

Open Door is seeking a Patient Services Representative to work in our Port Chester location. The Patient Services Representative responsibility is to provide secretarial and office management assistance to the clinic director and other office staff. Works under general supervision.

Duties and Responsibilities

Provides secretarial and office support for the clinic and its managers

Conduct insurance verifications and enter information into the electronic health records

Open and schedule all new clients in EHR system

Collect all co-payments from clinicians and record in EHR system

Maintains strictest confidentiality

Schedule and manage the psychiatrist and nurse practitioner schedules

Perform receptionist tasks answering incoming calls and route to appropriate department

Contact clients on all upcoming scheduled appointments

Manage clinic inventory of supplies and necessary paperwork

Maintain a clean and safe office environment

Perform all other duties as assigned

Experience

Minimum of three years of administrative experience, including one year in a health care or non-profit organization

Qualifications

EDUCATION: High school diploma or equivalency is required

Bilingual in English and Spanish required

Proficient in the use of Microsoft Office programs (Word, PowerPoint, and Excel)

Excellent written and verbal communication skills with a culturally diverse population, and superior customer service skills

Compassionate, articulate and patient

Flexible, responsible, and highly organized with an attention to detail

Strong problem solving, relationship building and advocacy skills

Ability to work independently

Working Conditions

Frequent contact with patients, employees, and outside agencies

Frequent exposure to communicable diseases and other conditions common to a health center environment

Requires adherence to Infection Control Standard Precautions

Physical Requirements

Combination of sitting, standing, and walking

Open Door Family Medical Center