Assistant Store Manager

Overview The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and store operations. The position will manage the store during the Store Manager’s absence and/or when working opposing shifts, leading the store team members in servicing customers. ESSENTIAL JOB FUNCTIONS Lead the store team members in providing excellent customer service to retail and professional customers. Supervise the customer service levels on the retail showroom, ensuring team members execute customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc). Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak retail business hours (lunch, late‑afternoons, evenings, weekends). Assist the store manager in setting team member goals, providing feedback on goal achievement, coaching/mentoring team members, and ensuring training is current. Ensure telephone is answered according to company policy. Process buy online/ship to store, hub and store‑to‑store transfers, and DC add orders timely; contact customers upon shipment arrivals as needed. Utilize electronic outside purchase order ledger to handle special orders and outside purchases efficiently and according to procedure. Process retail customer returns and exchanges efficiently and friendly; issue refunds accurately using the correct payment methods; stage returned merchandise correctly. Invoice all merchandise, including core charges and warranties, before product leaves the store. Communicate Zipline messages, delegate and complete Image Maker and merchandising tasks as assigned. Ensure compliance with company policies regarding posted work schedules, approvals for changes/deviations, and clock‑in/out accuracy. Perform all store opening/closing duties, including day‑end procedures, verifying/depositing money, preparing bank deposits, securing night‑security lights, locking doors, arming/disarming security alarms, and securing delivery vehicles. Assist the store manager in maintaining store building, parking lot, exterior signage/lighting, computer hardware, in‑store service/test equipment, and delivery vehicles. Perform any other duties as assigned. SKILLS / EDUCATION / KNOWLEDGE / EXPERIENCE / ABILITIES Required: Sales Specialist Training, Assistant Manager Certification and RSS Certification. Desired: Certified Parts Professional Certification; ASE Certification. Benefits Competitive wages and paid time off. Stock purchase plan and 401(k) with employer contributions. Medical, dental, and vision insurance with optional FSA. Team member health/wellbeing programs. Tuition educational assistance programs. Opportunities for career growth. Equal Opportunity Employer O’Reilly Auto Parts is an equal‑opportunity employer. The company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal laws. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require accommodation, please contact View email address on click.appcast.io or call View phone number on click.appcast.io. #J-18808-Ljbffr