Field Phlebotomy Supervisor - Northeast

Getlabs is the leading platform for at-home diagnostics. Healthcare organizations use Getlabs to send mobile phlebotomists to patients’ homes and collect labs, vitals, and advanced diagnostics. By leveraging Getlabs, partners can improve patient adherence and close gaps in care with same-day, nationwide availability. Our team has raised $50M from strategic investors including the two largest diagnostic laboratories in the United States, Labcorp and Quest. Getlabs’ mission is to save lives by expanding access to diagnostics for everyone. About the role: We are currently seeking a full-time Field Phlebotomy Supervisor interested in joining a high-growth stage startup. The mandate of the Field Phlebotomy Supervisor is simple but challenging: assist our Operations Manager with the day-to-day operations throughout the market and ensure our patients have the best experience possible. The Field Phlebotomy Supervisor oversees the quality of territories patient operations. You will be responsible for ensuring that every Getlabs experience meets and exceeds the patient\u2019s expectations. You will also help train and ensure quality for our team of hourly phlebotomists. Above all, we are seeking candidates who are self-starters and are resourceful, organized, detail-oriented, communicative, and friendly. You must be located on the East Coast - specifically in the EST time zone to be considered! At Getlabs, you will: Supervise a team of mobile phlebotomists in one or more geographical markets Assess work performance and perform appointment reviews for compliance, quality, and safety on a regular basis; accurately report all findings Administer disciplinary action as appropriate Interview and hire new mobile phlebotomists Effectively and efficiently onboard new hires Complete new hire and annual competency assessments for team Ensure accurate order and patient appointment record-keeping Administer performance reviews; handle employee concerns and grievances Review daily/weekly schedules for team and make schedule adjustments as needed; organize, plan, and assign work Plan and manage a budget Assist with day-to-day customer service and manager-level escalations including interactions with patients via inbound calls, outbound calls, emails, and other communication platforms Review and approve team timecards and expenses What we are looking for: At least 2 years of management experience in a leadership position is required Phlebotomy certification from an accredited agency is required: American Medical Technologists (AMT), American Society for Clinical Pathology (ASCP), or National Center for Competency Testing (NCCT) In-depth knowledge of phlebotomy duties, responsibilities and techniques is a plus Proven track record in providing exceptional customer service Strong communication skills; both written and verbal (Google suite a plus) A disciplined worker who can work independently or in a team environment Reliable transportation and clean driving record Competency with Google applications and willingness to embrace new technology A proven ability to handle ambiguity in the absence of defined systems and processes We have great benefits to make your life easier so you can focus on what you\'re best at: Competitive salary $66,000/yr Valuable stock option plan Medical, dental and vision insurance options Flexible and unlimited vacation A company with a huge vision, a dynamic work environment, and a team of talented, ambitious and fun to work-with colleagues! The health and safety of our employees and their families is our top priority. Due to the ongoing nature of the COVID-19 pandemic we have decided to require vaccination as a condition of employment for any employee who is in contact with patients. Getlabs is an equal opportunity employer. We value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or other protected classes. #J-18808-Ljbffr Getlabs