VA Intake Specialist

Intake Representative

At Disability Law Group, we exist for one reason: to help people through some of the most difficult moments of their lives and to do that work with skill, heart, and purpose. We are a mission-driven law firm focused on Social Security Disability and Veterans' disability benefits. Our work demands more than legal knowledge; it requires empathy, persistence, and a genuine commitment to listening to people when they need it most. Everything we do is guided by our core values Listen, Invest, Vigor, Empathy, and Solutions (LIVES). These values shape how we show up for our clients and for one another. From the first phone call to the final resolution of a case, we treat each client's situation as unique and deserving of thoughtful, personalized advocacy.

Our team is made up of dedicated professionals across intake, applications and appeals, records, case management, attorneys, and leadership, all working collaboratively to deliver exceptional service nationwide. We also believe in investing in our people. DLG offers competitive pay and benefits, meaningful opportunities for growth and advancement, and a workplace culture that values balance and recognition including a paid day off for your birthday, team celebrations, and firm-wide KPIs. Our team regularly participates in community clinics, scholarship initiatives, and volunteer opportunities, giving everyone the chance to make an impact beyond their day-to-day work. We also offer a flexible hybrid work, and a family-first model.

At Disability Law Group, your work matters and so do you. Together, we are building a firm that delivers results, supports its people, and truly changes lives.

Job Summary:

As an Intake Representative in our Social Security Department, you will be helping to cultivate and maintain the prospective client relationship from the very start. Empathetic communications are of utmost importance while prioritizing new leads and incoming calls with scheduled appointments. Great attention to detail is required to guarantee efficient and accurate processing of claims from clients from start to finish. Effective listening is critical to help identify all possible claims and the proper avenue for relief whether a new claim is needed, an appeal, or an upcoming hearing. This position involves extensive communication with clients and paperwork review with a keen eye for details, computer-skills, and phone call management capabilities.

This position offers a great deal of independence, flexibility for personal styles, and responsibility over case files. This is a full-time position offering competitive pay, BCBS benefits, PTO, bonus plan, and opportunity for remote work.

Key Responsibilities:

Frequent call management abilities, prioritizing your schedule to allow for new callers and appointments, talking to prospective clients, obtaining and reviewing documents needed to assist in case acceptance, and working closely with our attorneys and staff to help our new clients.

Review incoming paperwork from various mediums, saving in appropriate software

Communication with Case Managers and Attorneys to promptly address any issue found in a file, ensuring excellent service for our clients. Communication with current clients and/or other government agencies may also be necessary to track and confirm status of claims.

No prior training is required, but experience working with the SSD or VA claims and/or helping people who are disabled navigate the benefits process is considered.

Key Skills :

Empathy and patience

Organized with attention to detail

High ability to multi-task

Proficiency in Microsoft Office and computer software

Working Conditions :

• In the Troy, MI office with a hybrid schedule after training

Compensation & Benefits :

We offer a competitive salary and benefits package, including:

Salary range: $18-$21 depending on experience and alignment with required skill set

Health, dental, and vision insurance options (e.g., Blue Cross Blue Shield of Michigan)

Paid time off and sick leave

Paid holidays (including the day after Thanksgiving)

Tuition reimbursement

401(k) plan with employer match

Wellness and professional development programs

Fast-paced, high-volume intake position in a call-center-like environment. Successful candidates must be comfortable handling a large volume of calls, multitasking across multiple systems, and providing exceptional client service while maintaining accuracy and efficiency.