Customer Service Representative (Patient Calls)

Healthcare Associate / Customer Service II

Pay Rate: $20.22/hour

Start Date: October 26

Contract: 4 months, with possibility of extension or conversion to permanent

Schedule: 40 hours/week, Monday–Friday for most shifts

Role Overview

This is a Scheduling Administration / Customer Service role supporting One Medical .

• Handle calls from patients nationwide who are calling to schedule appointments.
• All phone-based patient communication has been centralized in this unit after phones were removed from the clinics.
• Process communication requests across One Medical.
• Route tasks to the appropriate individuals based on established matrices and templates.
• Utilize intermediate-level access to Amazon/One Medical systems.
• Facilitate on-demand interactions with the medical team and direct patients and tasks to the appropriate resources.
• Healthcare experience is preferred but not required .

Basic Qualifications

• At least 6 months of contact center experience OR 1 year of patient-facing experience .
• Proficiency with basic computer skills.
• High school diploma required.
• Ability to work a flexible onsite schedule, including nights, weekends, and holidays .

Training

• 3 weeks of training .
• Training covers how to handle and process different types of calls.
• Training schedule: 8:00 AM–4:30 PM, Monday–Friday, for 3 weeks .
• Attendance during training is critical. Candidates are expected to attend all scheduled training days without missing time.
• Employees must be ready to work their entire scheduled shift. Even being a few minutes late can affect the team.

Schedule

• Approximately 8 different shift patterns are expected to be available.
• Flexibility is required based on business and peak-season needs.

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity

Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.