Supervisor

Supervisor

We're looking for a proactive, compassionate leader who will care for our people and help them grow while managing the never-ending demands of a busy restaurant. Sound like the right challenge for you? Read on!

We won't sugarcoat it: The Restaurant Manager role is one of the toughest jobs in our restaurant. But it is every bit as rewarding as it is demanding. On any given shift, you will have the opportunity to teach and empower the 8 to 25-person team of people you lead. You will facilitate outstanding, remarkable service for countless guests and make sure they walk away smiling! You will have your hands in everything from cash and inventory to systems management to team member development and so much more, which will help you learn skills and gain experience that will be valuable to you for a lifetime. Your leadership will have a huge impact on our restaurant's success. The ultimate goal of this person will be to serve long as a top leader in an even larger capacity or pursue becoming an operator within the next 3-5 years.

So if you love to serve others, have a strong desire to lead, are hardworking and professional, and are committed to learning and improving every day, we welcome you to apply!

Here are the details:

• Be responsible for smooth and efficient day-to-day operations: When our guests leave our restaurant with hot fries and delicious lemonade during your shift, they will have you to thank! You are responsible for making sure every system runs smoothly. You will make decisions, solve problems, keep your team aligned and focused on the day's goals, and make sure everyone is executing their tasks efficiently and effectively. Don't worryyou won't be alone! You will have lots of support from your team and from the Director team, to whom you'll report. But at the end of a successful day, you can go home with the satisfaction of knowing that it couldn't have happened without you!
• Help others grow personally and professionally: You are the leader our team will interact with the most, which means that you will be able to provide them with feedback that will lead to the biggest growth. You will empower them to learn what they're capable of by holding them accountable to doing excellent work and giving them critical feedback when they need it. The way you treat your team is the way they will treat our guests and each other, so it's so important that you help them feel valued, supported, and cared for.
• Fiercely protect our culture and our standards: We are counting on you to live our values every day and to instill them in the people you lead. In doing so, you will help us protect our culture of empathy, growth, teamwork, and stewardship, as well as our standards in hospitality, quality, and speed.
• Work with a fast-paced, high-performing team: If you've ever been to a Chick-fil-A at lunchtime, you know it can get crazy busy. We are known as a company that gets things done fast and right, no matter how long our lines are! We will rely on you to lead your team in a way that helps us keep our reputation for fast, friendly, remarkable service.
• Make mistakes sometimes! And that's OK. We're all human! What matters is that you are committed to improving every day.

We're looking for someone who:

• Is proactive, cool under pressure, and loves to connect with people
• Enjoys teaching and has a lot of patience
• Has a good understanding of business and is willing to think outside the box to create remarkable experiences for team members and guests
• Takes initiative to solve problems and make decisions quickly with a consistent sense of urgency
• Demonstrates leadership qualities, such as excellent communication skills and the ability to inspire a team to meet a goal
• Has a passion for personal growth! We don't want this job to be the last step in your career. Instead, we want it to be stepping stone for you where you can learn a lot on your way to bigger, better things!

Requirements

To be considered for this position, you must:

• Be able to work between 5:30 a.m.- 11:00 p.m.
• Be available to work Monday through Saturday, Holidays and Weekends
• Be at least 18 years old
• Be able to work 40-45 hours per week. Working overtime can be required based on business needs.
• Have at least an associate's degree OR 3 years minimum of restaurant management or leadership experience
• Be able to read, write, speak, and comprehend English, being bilingual is a plus!
• Be proficient in Microsoft Office Suite and Google Suite Products
• Be able to lift 50 lbs. (in the event that you need to move inventory, help unload a truck, etc.)
• Works outside in hot and cold elements, noisy and fast paced environment
• Be able to stand for the duration of a shift 8-12 hours
• Have a valid driver's license

Should we hire you for this position, additional responsibilities will include, but are not limited to:

• Being directly involved in team member development and performance issues, and contributing to discussions that involve suspension and termination
• Partnering with Directors to ensure the success of quarterly team performance evaluations for team members
• Opening the restaurant and overseeing the morning team's workflow and the quality of their work
• Leading daily huddles to keep the team engaged and informed on goals, trends, and results
• Staying informed of changes within our industry and our brand
• Implementing policies and procedures to reduce costs, increase productivity, and improve order accuracy
• Serving as subject matter expert to the team in regard to hospitality, care, and FOH operations
• Alleviating bottlenecks and proactively addressing and creating systems to prevent future bottlenecks
• Handling emergency situations (such as broken equipment, staffing issues, and inventory shortages)
• Daily setup for shifts so that every team member is clear on their responsibilities for the shift
• Adhering to and enforcing our uniform and grooming standards
• Understanding that the use of personal devices should be strictly restricted to business-related issues while on the clock and enforcing this policy with team members

Perks and benefits of working at Chick-fil-A:

• Great place to work: We believe that our people are our most valuable investment. They're not just part of our business; they are its very foundation. That's why we choose to invest in them by providing a nurturing work environment where they feel personally cared for and where they can learn valuable business and people skills.
• Flexible work schedules: We know that this job is not your only priority! You may also have commitments to your family, friends, school, or sports teams. With your help, we will always try to arrange your work schedule around them.
• Free food: You will get free meals for yourself on your working days and your off days, and you will enjoy 25% off on all your personal catering orders.
• Opportunity for growth: The entrepreneurial nature of our business and your position guarantees that there is always room for growth financially. Outside of particular cases where wages can be reviewed more often, we review our leaders' wages annually.
• College scholarships: We offer Leadership Scholarships and a $250 book reimbursement per semester to eligible team members.
• Closed on Sundays: All Chick-fil-A restaurants are closed on Sunday so that you can have a guaranteed day off to spend with family and friends.
• Health benefits: We offer health, dental, and vision insurance.
• Paid vacation: Our leadership team members are offered paid time off with a portion of the total amount available as a payout.
• Leadership & personal development: We offer our leaders the opportunity to attend world-class leadership training from the most brilliant organizations and leaders working today to help