Technical Support Specialist

Job Description

Job Description

Company Description

Searching for a career that combines your technical skills in electronics and love for music?

Rodgers Instruments has an excellent opportunity for the right person to join our team onsite in Hillsboro, Oregon. We're known world-wide for our musical organs which feature the latest digital technology enhancing the beauty of tradition and authentic sound.

You'll collaborate with our Technical Service and Engineering teams to trouble-shoot incoming Zendesk tickets and provide solutions to dealers and field technicians via email and phone. In addition, your hands-on technical skills will be utilized for electronic/electrical repair. 

Bring us your technical experience and skills, and we'll train you the rest of the way.

If this position is music to your ears, we’d love to hear from you!

Check us out at

***Please note that this is an onsite position. Only apply if you are located within commuting distance in the Portland, Oregon area or will be relocating to the area soon. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.***

 

Job Description

• Troubleshoot, test, and repair electronic circuits and audio components
• Interpret schematic diagrams and other engineering drawings and documents
• Use test fixtures to test and troubleshoot circuits, components, and PCA boards
• Use soldering and other hands-on techniques to repair detailed components on PCA boards
• Provide technical support to field technicians performing diagnosis and repair of complex electronic systems, including by phone and email
• Support installation of audio systems by offering written and verbal instructions and guidance
• Compose written technical instructions
• Document test results, parts usage, etc.
• Identify and follow through on projects/needed products and services
• Collaborate with other members of the team, including Technical Support, Engineering, and Production departments

Qualifications

• Minimum of Associate’s degree or equivalent in Electronics/Electrical Technology or related field
• Ability to read electronic schematic diagrams
• Knowledge of laboratory test equipment including oscilloscopes, digital multimeters, signal generators
• Understanding of power supply circuits and circuit components
• Understanding of audio systems and digital/analog electronics
• Soldering experience for repair or installation of electronic components
• Customer relations and technical support skills, including excellent verbal and written communication via phone and email
• Collaborative team-oriented personality

Additional Information

Desired Qualifications and Skills

• Bachelors in Electronics/Electrical Technology or related field
• Experience with electronic musical instruments and design
• Experience using or setting up audio/sound systems, amplifiers, speakers, etc.
• Microsoft Office/365 experience

To be considered for this position, please attach your resume.