CONTACT CENTER INTERVIEWING CLERK - 60057230 - Miami/Largo/Tampa

Contact Center Interviewing Clerk

This posting will be used to fill position vacancies in both Career Service and Other Personal Service (OPS). Locations will be based on availability in Largo, Miami, and Tampa, Florida. Incumbents in this position report to a DCF office daily. This position is not eligible for telework. Multiple positions available. This is a full-time position working 40 hours per week.

What You Will Do:

The primary function of this position is providing clerical services related to government assistance eligibility in a contact center environment. This career consists primarily of phone interactions with customers and utilizing multiple computer systems. The work performed includes explaining eligibility of applicants and recipients of government assistance programs, determining eligibility for expedited Supplemental Nutrition Assistance Program (SNAP) services, entering client data into a database based on intake of caller information, maintaining necessary files and records.

Minimum Qualifications:

Candidates must have two (2) years of experience in clerical activities or public contact experience. Candidates must have the ability to attend a two to four-week mandatory paid training course.

Preferred Qualifications:

At least six (6) months of experience working in the ESS program. Bilingual in Spanish/English or Creole/English skills.

Additional Information/Requirements:

Incumbents may be expected to work during emergency situations or natural disasters. The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.