Health/Human Services Case Manager I

Job Description

Job Description

NOW HIRING

Health/Human Services  Case Manager I

DHSS Division of Social Services – Blue Hen Corporate Center, 655 Bay Road, Dover, DE 19901

Dover, DE  •  $19.50/Hour  •  Full-Time

Staffing Assignment through Goodwill® Staffing Services

The Delaware Division of Social Services (DSS) helps Delawareans access food assistance, Medicaid, cash assistance, and other vital benefits. We're looking for an organized, dependable Health/Human Services Case Manager I to join our team at the Blue Hen Corporate Center in Dover, supporting the daily workflow that keeps applications, casework, and communication moving efficiently across the unit.

What You'll Do

• Pull the daily applications received list from the DSS eligibility system.
• Screen and assign daily applications received.
• Generate daily assignment logs.
• Create and update records in the application tracking system.
• Retrieve faxes and distribute them to the assigned worker.
• Prepare and process documents for and through the Document Imaging System.
• Sort, date stamp, and process incoming, homeless, and returned mail for the team, and distribute accordingly.
• Answer the telephone, screen calls, refer to the appropriate worker/POD or agency, and take messages.
• Photocopy, date stamp, and distribute information as requested.
• Mail applications as appropriate, noting the date sent.
• Maintain forms and supplies for efficient unit operation.
• Coordinate case transfers to other DSS locations or the DIS case file.
• Maintain logs and process requests for cases from ARMS, other units, and Quality Control, including audits.

What We're Looking For

• Experience in administrative, clerical, or human services casework preferred.
• Strong organizational skills and attention to detail for accurate records and logs.
• Comfort using multiple systems and databases for daily casework.
• Clear phone and communication skills for screening and directing calls.
• Ability to manage multiple daily tasks — mail, faxes, logs, and case transfers — efficiently.
• Dependability and punctuality; good time management habits.
• Ability to follow DSS office procedures and maintain an organized workspace.

What We Offer

• $17.50 per hour.
• Competitive benefits
• Full-time hours with a consistent Monday–Friday schedule.
• Meaningful work supporting Delawareans access needed services.
• A supportive, mission-driven team environment.

Why This Role Matters

Behind every benefits application is a Delaware family or individual counting on a timely, accurate process. As a Health/Human Services Case Manager I, you'll help keep that process running smoothly — screening applications, routing calls, managing logs, and coordinating case files so caseworkers can focus on the people they serve. It's detail-oriented work that has a direct, meaningful impact on the community.

Location

655 Bay Road, Dover, DE

Pay Rate

$19.50 per hour

Hours

Full-Time, Mon–Fri

Type

Case Manager I

This is a state set-aside position. People with disabilities are encouraged to apply.