Field Service Technician III

Are you driven by purposeful work and the opportunity to grow your career? Imagine traversing the Albany, NY area and being the hero in every office you step into. Multiple times a day you will be the answer to your clients' issues by bringing innovative, game-changing solutions for their print management needs. As the Field Service Technician, you will enjoy making a positive impact on the business and our customers through maintaining, servicing, and repairing their office equipment throughout the territory. Your core focus as Field Service Technician will be to provide on‑site technical support and maintenance for black and white, color, and multifunctional printers, copiers, and other devices at customer locations. As you succeed in this role, you’ll build cross‑functional expertise and business acumen, opening doors for future career growth at Toshiba. This position will enable you directly impact our customers, the local businesses, organizations, and institutions that are pillars of our communities by ensuring that their office equipment is functioning properly to drive their organizations forward. What you’ll do Provide printer and copier maintenance, service, and repairs to customers Deliver product training efficiently and effectively Diagnose equipment issues and carry out installations and upgrades Make modifications, remove old units, and retrofit existing hardware Complete field calls according to priority while practicing effective time management Continuously enhance your technical skills for field assignments Rebuild components at the shop Qualifications High School Diploma or GED A minimum of five years of experience in one or more of the following: Technical repair, service & installation of copier/office equipment (Preferred) Technical service, repair or training of Photo ID systems/software, printers, ID Badge, or Fingerprint equipment Technical service, repair or support of comparable products Demonstrated experience with document management, MFP, and print devices and/or 6 months of Shop Tech experience a plus Ability to lift 50 lbs. and comfortable with frequent bending, lifting, and reaching Valid driver's license What’s in it for you? Hourly Range: $23.50-$26.50, based on experience. Monthly Technician Bonus Program up to $450.00 per month Fleet Vehicle and Gas Card Employee Assistance Programs Pre‑tax spending accounts 401(k) plan Pet Insurance Company provided life insurance Generous paid holiday schedule, paid vacation & sick/personal business/volunteer days #J-18808-Ljbffr