Counter Sales Associate

Job Description

Job Description

Counter Sales Associate

Employment Details:
Location: Knoxville, TN
Employment Type: Full-Time
Pay: $18.00-$20.00/hr Benefits: Medical, Dental, Vision

Job Summary
The Counter Sales Associate is responsible for generating sales orders while delivering excellent customer service. This role helps increase sales and profitability by building strong customer relationships, promoting products and services, and maintaining product knowledge to effectively assist customers.

Key Responsibilities:

• Greet customers and process sales orders accurately.
• Provide information about available products and services.
• Recommend related and complementary products to meet customer needs.
• Assist customers in locating products within the branch or warehouse.
• Coordinate with warehouse staff to ensure customers receive the correct items.
• Verify the accuracy of customer pickup orders.
• Answer incoming phone calls and assist customers with inquiries.
• Respond to technical questions regarding products.
• Process and invoice counter sales, including customer pickup orders.
• Handle transactions accurately.
• Prepare daily cash reconciliation reports and supporting documentation.
• Match sales orders, voided transactions, and deposits with reconciliation reports.
• Process warranty claims and customer credit memos with management approval.
• Void sales orders only with appropriate management authorization.
• Maintain merchandise displays in the counter sales area.
• Keep the sales counter clean, organized, and professional.
• Perform other duties as assigned by management.
• Schedule Requirements
• Willingness to work overtime, weekends, and holidays as business needs require.

Qualifications:

Communication Skills:

• Strong verbal and written communication skills.
• Ability to read, understand, and follow written procedures and documentation.
• Professional customer service and telephone etiquette.
• Ability to communicate effectively with customers and coworkers.
• Math Skills
• Basic arithmetic skills, including addition, subtraction, multiplication, and division.
• Problem-Solving
• Ability to apply common sense and follow written and verbal instructions.
• Technical Skills
• Proficient in using computers, calculators, copiers, and other standard office equipment.
• Comfortable learning inventory and point-of-sale systems.

Physical Requirements

• Ability to operate office equipment and work extensively on a computer.
• Ability to lift and carry items weighing up to 20 pounds.
• Occasional standing, walking, bending, and stooping.
• Good vision and hearing required for reading, communication, and safely performing job duties.

Work Environment

• Primarily works in an office or customer service environment with occasional work in a warehouse.
• May be exposed to varying temperatures, humidity, dust, fumes, airborne particles, loud noise, and other warehouse conditions.

\nCompany Description

PrideStaff wants you to Succeed! We have dedicated consultants that provide employment market insights and resources! We offer the support you need along the way. Over the years, we have helped tens of thousands of people find outstanding career growth opportunities. At PrideStaff, we truly value people, and we are dedicated to getting to know you and advocating on your behalf with our network of employers from across the country. Our Recruiters will help guide you with career tools and resources.

Company Description

PrideStaff wants you to Succeed! We have dedicated consultants that provide employment market insights and resources! We offer the support you need along the way. Over the years, we have helped tens of thousands of people find outstanding career growth opportunities. At PrideStaff, we truly value people, and we are dedicated to getting to know you and advocating on your behalf with our network of employers from across the country. Our Recruiters will help guide you with career tools and resources.