Product Engineer - Automotive

STAFF PRODUCT ENGINEER

We're hiring a Staff Product Engineer to drive Vitally's most important customer outcomes as we rework the platform for the AI era. intersection of engineering and product with a direct line to the C-Suite. You'll co-decide what to build alongside our product and design partners, ship fast through AI-native workflows, and own whether the work actually moved the Build a deep working knowledge of how customer success teams use Vitally, Make calls with incomplete information and reduce ambiguity by shipping, Customer Intelligence: * Mine usage data, support patterns, and product signal at scale through AI Pick up the phone, join the support call, or take the advisory meeting yourself when a decision warrants first-hand customer input.

* AI-Native Shipping: * Operate fluently in Claude Code, Cursor, or equivalent, using AI-assisted Land prototypes in days and MVPs in weeks, cutting scope to get a working v0 into customer hands rather than polishing a v1 nobody has seen. * Own the customer-facing design execution for features in your domain (clean, accessible, on-brand UI that respects the design system).

* shipping, and own whether the work moves them. * Engineering Quality: * skills, and shared tooling that let both agents and engineers ship quickly Lead multi-project technical efforts that create leverage for other engineers, rallying the team to ship more product rather than gatekeeping Speak for the team across Vitally to Customer Success, Support, broader engineering, and leadership, proactively socialising decisions, blockers, Write design docs and project plans that other people actually read, and go help fix broken processes even when they aren't strictly yours to own.

Typically 6+ years of software engineering experience with deep feature An AI-native operating style. You're already shipping daily through Claude Code, Cursor, or equivalent, and have adapted your personal process around AI-assisted prototyping. * A decisive shipping cadence. measured in days and weeks rather than months, cut scope to make that possible, and iterated on real customer feedback after release. * Customer instincts you don't outsource. You read usage data and signal fluently with AI tooling, and you pick up the phone or join the call when a You've shipped clean, on-brand customer-facing UI without designed testing strategies for teams, and you've led multi-team initiatives that shipped meaningfully. * TypeScript, React, Node, and PostgreSQL.

Prior B2B SaaS experience, ideally in customer success, sales, or related operations tooling * Prior time at a company with an established Product Engineer role (Intercom, Comfort with commercial decisions (pricing, packaging, positioning) where they intersect with engineering * Experience working directly with customers in a technical advisory capacity

Vitally is a Customer Success Platform built for modern CS teams. We help CS organizations run smarter - better visibility into customer health, more Equity: We want every team member invested in the company's success and are happy to be generous with equity. * 100% of health/dental/vision insurance premiums covered by us. * Flexible work hours and work-from-home policy. * believe in building a startup cult.