General Manager

Chick-fil-A Manager Position

Chick-fil-A at Layton Hills Mall is in charge of managing the day-to-day operations of the entire restaurant. The leader is required to have excellent organizational, managerial, and decision making skills as he or she will be responsible for managing many employees at one time as well as multi-tasking. The manager is responsible for helping to set the vision for the restaurant, increase sales/profits and ensure a second mile experience for all guests. Wage is 12.00-18.00 an hour depending on experience. Must be able to work 25-40 hours.

Responsibilities

• Ensures food safety standards are understood and followed in each area of the restaurant
• Responsible for all operational aspects of back of house
• Ensures food is prepped, held, and served according to Chick-fil-A standards
• Catering orders are planned for and prepared properly and on time
• Consults with People Director to ensure back of house is appropriately staffed to meet business needs.
• Helps execute the vision, purpose, and uphold the core values of the restaurant.
• Ensures BOH schedule is being done correctly and monitors weekly labor numbers
• Oversees speed of service as it pertains to BOH
• Ensures SAFE daily critical is being done
• Aware of inventory levels and current state.
• Responsible for food gap and food cost management as it pertains to BOH

Goals

• Net Profit
• Food Cost and IPO
• CEM:
• o OSAT
• o Taste
• Speed of service

People & FOH Director (Tyler Thompson)

• Ensures food safety standards are understood and followed in each area of the restaurant
• Responsible for hiring and firing
• Ensures employer brand promise is upheld and delivered
• Oversees leadership development for the restaurant
• Forward looking to future needs of the business to ensure the restaurant is properly staffed
• Ensures FOH schedule is being done correctly and monitors weekly labor numbers
• Oversee speed of service as it pertains to FOH
• Responsible for accurate money procedures (InForm, drawer counting, etc)
• Ensures each guest has a positive experience and monitors CEM scores with guest experience manager.

Qualifications

• Humble; possesses a servant-spirit
• Hungry; goal-oriented doer; drive their own development
• Ownership; takes responsibility
• Creative thinker; thinks outside the box
• Experience training, developing, and coaching others
• Character, Competency, Chemistry
• Ability to work well with a team
• Sense of urgency; highly motivated
• Strong interpersonal skills; ability to effectively read people and delegate tasks
• Preferred experience in Management and Leadership.

Responsibilities

• Learn and master all team member roles at an expedited pace
• Progress to a Director-level role within 6 months
• Lead teams of 20-40 in many areas of the business
• Lead aspects of hiring, customer experience, employee development, scheduling, ordering, inventory, etc.
• Make hiring decisions, give high-quality feedback, create business plans, set organization goals, speak into business strategy
• Meet regularly one-on-one with the Operator for consistent personal/professional mentorship

Health and Dental Benefits

Upon hire, we can connect you with our benefits specialist who can further assist you with Health, Dental insurance options available to you.