Marriott Lancaster Hotel - Telephone Operator

Join Our Team as a Telephone Operator! Step into the spotlight and let your voice be the heartbeat of our hotel! As a Telephone Operator, you're not just answering callsyou're the friendly first impression, the go-to guide, and the connection that makes every guest's day brighter. If you love lending a helping hand, enjoy tackling new challenges on the fly, and want a role where energy and smiles matter, this is your time to pick up the phone and make every conversation count! KEY SKILLS/RESPONSIBILITIES Communication Specialist: Respond to incoming calls promptly and direct callers to the appropriate destination; maintain efficient communication within, to, and from the hotel. Service Champion: Approach all guest and employee encounters with friendliness and professionalism; maintain a warm and courteous demeanor at all times. Information Resource: Provide accurate information about the hotel and surrounding area; be familiar with emergency and VIP procedures. Privacy Protector: Maintain guest privacy at all times; handle messages and faxes according to standards. Operations Support: Serve as radio dispatcher; record and relay guest requests; maintain daily activity logs and efficient filing systems. Front Desk Assistant: Assist with front desk procedures, including bucket checks and other duties as assigned by the Front Desk manager. EDUCATION & EXPERIENCE High school diploma or equivalent required; experience in a hotel or related field preferred. Ability to convey information and ideas clearly. Strong multitasking skills and initiative. Effective problem-solving abilities and deadline management. Ability to assimilate and adjust complex information to meet specific needs. Proficient in basic arithmetic and financial data. After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay ! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan PROPERTY INFORMATION: Boasting a central location in downtown Lancaster, this hotel combines the Beaux Arts-style faade of the former Watt & Shand Department Store with state-of-the-art technology and modern dcor. Rooms at the Lancaster Marriott at Penn Square are equipped with 32-inch LCD TVs and plug-in panels for electronic devices. Guests can soak in the indoor swimming pool, relax in the jacuzzi or opt for working out at the in-house fitness center. Free Wi-Fi can be accessed in the modern airy hotel's lobby and in all public areas.