Coordinator

About Thoreau:At Thoreau, we pride ourselves on providing exceptional client service and reliable HVAC solutions, especially when clients need us most. Join our team and be part of a fast-paced, responsive organization committed to operational excellence and customer satisfaction.Position Overview:We are seeking a dedicated and reliable Client Coordinator for a full-time role, specializing in work order management. The ideal candidate will excel in managing client relationships, handling emergencies, and providing timely follow-ups to ensure continuous client satisfaction. This position requires exceptional organizational skills, effective communication, and the ability to work under tight deadlines.Key Responsibilities:Client Support:Provide immediate assistance to clients.Handle urgent client service requests and ensure prompt resolution of emergencies.Facilitate effective communication between clients and the Thoreau team during critical situations.Client Relationship Management:Maintain and nurture client relationships, ensuring high levels of customer satisfaction.Act as a liaison between clients and technicians to ensure clear communication and efficient service delivery.Workload Coordination:Ensure seamless coordination between clients and field technicians.Draft and submit accurate quotes for services requests.Assess and dispatch skilled technicians or subcontractors.Provide detailed status updates to keep clients informed.Administrative Duties:Create and manage reports, tracking unique bookings, system errors, and other relevant data.Ensure adherence to client procedural requirements.Handle project setup, vendor assignment, preparation of scopes/estimates, and review of work orders.Manage material procurement, data entry of purchase orders, invoicing, vendor compliance, and documentation.Source and manage vendor relationships.Other Responsibilities:Perform additional duties as assigned to support the team and clients.Industry:Facilities ServicesEmployment Type: Full-timeWhat We OfferCompetitive salaryFull Med/Dent/Vis/Life Insurance Packages, 401k matchPaid time offTuition ReimbursementGrowth opportunities within a rapidly expanding organizationStrong customer service and communication skills.Excellent organizational skills with the ability to prioritize and manage multiple tasks.Ability to thrive in a high-pressure, deadline-driven environment.Proficiency in computer applications and data management systems. #J-18808-Ljbffr Paycom - ATS