Client Service Representative

Client Service RepresentativeThe Client Service Representative (CSR) serves as a primary point of contact for clients, ensuring a positive customer experience through responsive communication, problem resolution, and support. This role focuses on building strong client relationships, addressing inquiries, and coordinating with internal teams to deliver timely and accurate service.Key ResponsibilitiesCustomer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.Scheduling and confirming appointmentsPlacing outbound calls for follow-ups and reaching out to prospective clientsPresenting and explaining fees, including processing paymentsServe as the main contact for client inquiries via phone, email, and/or chatRespond promptly and professionally to client questions, requests, and concernsResolve client issues by investigating problems and coordinating with internal departmentsMaintain accurate client records, documentation, and communication logsAssist clients with onboarding, account updates, and service requestsCommunicate product, service, and policy information clearly and accuratelyFollow up with clients to ensure issues are resolved and expectations are metIdentify opportunities to improve client satisfaction and retentionAdhere to company policies, service standards, and compliance requirementsQualificationsHigh school diplomaPrevious experience in customer service, client relations, or a similar role preferredStrong verbal and written communication skillsExcellent problem-solving and conflict-resolution abilitiesAbility to manage multiple tasks and prioritize effectivelyDetail-oriented with strong organizational skillsWillingness to work non-traditional hours, including nights, weekends and holidaysThe ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal wasteSkills & CompetenciesCustomer-focused mindsetProfessional and courteous demeanorActive listening and empathyTime management and follow-throughTeam collaborationAdaptability in a fast-paced environmentBenefitsHealth, dental, and vision insurancePaid time off and holidaysOpportunities for training and career advancementIf you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com