Clinical Care Coordinator

Overview To deliver comprehensive, quality healthcare in an efficient and cost-effective manner to the people of the community. As a member of the healthcare team, and lead by the Director of Nursing, the Clinical Care Coordinator’s role is vital to the successful completion of the above stated goal. Each clinical team member receives performance measures and patient satisfaction results and is given the opportunity to participate in the development of a plan for improvement through regular QA meetings and or action plan development. Responsibilities The Clinical Care Coordinator is responsible for facilitating case management services for patients. Eligible patients will be ensured that they will receive timely, high quality and efficient health care and support services through the referrals to both internal and external resources. Specific responsibilities include but are not limited to: collection and review for analysis of chronic disease patient information in accordance with protocol and distribution of data to providers for action; development and implementation of outreach efforts to facilitate patient compliance/access; tracking patient’s ER visits and Hospital follow-up care; identifying/ utilizing all appropriate available community resources; interacting, planning and coordinating with case management or disease management staff; and supporting care management and follow-up. Additional responsibilities include: data collection and analysis for dissemination by the PCMHI Quality Team. Qualifications One year’s experience with a multi-cultural, varied socioeconomic client population in human services, community health or similar setting providing case management or related service. Proven data analysis skills Proven organizational skills Proven communication skills, both verbal and written Computer literate Beginner to intermediate proficiency in Microsoft applications: Excel, Word, Outlook, PowerPoint Excellent customer service skills both in-person and on the telephone Priority setting skills Ability to work as team member and independently Preferred Skills, Experience and Educational Requirements: Bachelors of Science or Associates Degree in any of the clinical sciences Bilingual: English/Spanish, Two years’ experience in a medical setting Experience working with Chronically-ill patients Experience in data compilation and analysis Medical terminology Two (2) years’ experience in Care Management Two (2) year experience in Project Coordination #J-18808-Ljbffr