Customer Service Coordinator

Customer Service Coordinator (Known Internally As HOS Coordinator)Are you ready to make a significant impact in the transportation industry? As a Customer Service Coordinator (known internally as HOS Coordinator) at our company, you will play a crucial role in ensuring that our drivers remain in compliance with FMCSA (Federal Motor Carrier Safety Administration) HOS rules and regulations. You'll be the go-to person for our drivers, providing them with the support and guidance they need to navigate HOS rules and resolve any issues quickly and efficiently.Essential Job DutiesRespond promptly to incoming calls and emails from drivers, assisting with questions related to hours of service (HOS)Provide clear instructions to drivers on how to use their electronic logging devices (ELDs) effectivelyReview driver logs for HOS violations and offer counseling to drivers as neededContinuously monitor driver logs to identify and correct errorsPerform data entry of HOS-related files and information for accurate tracking and recordkeepingRegularly review reports to ensure driver compliance with HOS-related systems, programs, and servicesConduct random audits of driver logs to maintain high standards of complianceProvide counseling to drivers for serious infractions and escalate issues when necessaryEnsure accuracy of all recordkeeping and file retention practicesInventory management of ELD equipment; shipping/receiving and troubleshooting support to ensure proper useRequirementsRequired QualificationsHigh School Diploma or equivalent6+ months of customer service experienceBasic computer skillsProficient with Microsoft Office SuiteMust have good attention to detail, critical thinking, and problem-solving abilityMust be able to work independently and in collaboration with othersStrong written and verbal communication skillsMust have good time-management and organization skills and be able to multitask when necessaryDependable and consistently available to work scheduled hoursPreferred QualificationsExperience working in an administrative or office environmentExperience within trucking industry and/or with FMCSA rules and regulationsBilingual, English/SpanishWhy The Evans Network of Companies (ENOC) is DifferentAt ENOC, we're more than a workplace—we're a family. Here's what sets us apart:People & Leadership: We prioritize building strong, meaningful relationships with our employees. Our leaders are approachable, supportive, and dedicated to fostering an environment of growth, trust, and open communication.Engaging Job Duties: We understand that fulfilling work leads to job satisfaction. At ENOC, we offer meaningful roles that challenge and empower employees to excel in their areas of expertise while providing the opportunity to make a tangible impact.A Family-Oriented Culture: We treat every employee like family. From offering support during life's challenges to celebrating milestones together, the sense of community and genuine care here sets us apart. You won't just work with colleagues; you'll work with friends.Positive Work Environment: We foster a culture that emphasizes respect, collaboration, and well-being. The environment is designed to inspire creativity and productivity while promoting a healthy work-life balance, making it a place where you can thrive both professionally and personally.What's in it for me?Individual Coverage Health Reimbursement Arrangement (ICHRA): Evans provides a monthly employer-funded allowance for employees to purchase the individual health insurance plan of their choice through our ICHRA partner, Take Command. This flexible model empowers employees to select coverage that fits their needs, location, and budget.Dental and Vision InsuranceCompany Paid Life Insurance and Accidental Death & Dismemberment (AD&D) InsuranceCompany Paid Short Term Disability InsuranceCompany Paid Long Term Disability InsuranceHospital Indemnity InsuranceLong-Term Care Insurance ProgramSupplemental Term Life InsuranceAccident InsuranceCritical Illness InsuranceEmployee Assistance Program (EAP)Flexible Spending Account (FSA)Health Savings Account (HSA)401K with up to 4% Employer Safe Harbor MatchingPaid Vacation8 Paid Holidays1 Floating HolidayIdentity & Fraud ProtectionPet InsurancePaid on a weekly basis!Employee referral bonus program ($500)The opportunity to work with good humans!Schedule - In Person, On SiteMonday - Friday, 8:30am - 5:00pmLocation Address400 West Columbia St, Schuylkill Haven, PA 17972The Evans Network of Companies is an Equal Opportunity Employer. Candidates who accept a conditional offer of employment will be required to complete a background check and employment verification, including the prior 7 years of employment history, consistent with applicable law.Physical Demands and Work EnvironmentThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions:This position operates primarily within a controlled office environment. The noise level in the work environment is low to moderate. Employees may experience swings in work-related demands of this position.While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel, and talk and hear. The employee frequently is required to stand, sit, and reach with hands and arms. The employee is occasionally required to walk and stoop, kneel, crouch, or bend. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. The position often requires sitting for long periods of time in front of a computer.