Kia Service Advisor

Service Advisor – Krause Auto Group, Kia of Myrtle BeachAt Krause Auto Group, we’ve spent over 30 years building a reputation rooted in exceptional customer experiences and a people-first culture. We believe our employees are the driving force behind our success, which is why we invest in their growth, recognize their achievements, and promote from within.With a portfolio of 12 prestigious brands—including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Kia, Genesis, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, and Lotus—across Georgia, South Carolina, North Carolina, and Florida, we offer an exciting, fast-paced environment with unlimited earning potential and career advancement opportunities.What You’ll Get401(k) with company matchDental and vision insurancePaid vacation, holidays, and PTOCareer growth opportunities within a multi-state organizationEmployee discounts on products and servicesFamily-owned, people-first cultureLong-term career stabilityWhat You’ll DoGreet customers promptly and professionally, setting the tone for an exceptional service experienceListen carefully to customer concerns and accurately document vehicle issuesServe as the primary point of contact from vehicle drop-off through deliveryClearly communicate recommended services, timelines, and costsBuild trust and long-term relationships through transparency and follow-upCoordinate with technicians to ensure efficient workflow and timely completion of repairsMaximize service drive opportunities while maintaining integrity and customer satisfactionKeep customers informed throughout the repair processMaintain high Customer Satisfaction Index (CSI) scoresAssist with warranty claims and ensure compliance with manufacturer standardsWhat We’re Looking ForCustomer-first mindset with a passion for delivering exceptional serviceStrong communication and relationship-building skillsAbility to multi-task and thrive in a fast-paced environmentSales-driven with a proven ability to recommend services confidently and ethicallyOrganized, detail-oriented, and dependablePrevious automotive service advisor experience preferred (but not required)Professional appearance and demeanorValid driver’s license with a clean driving recordWhy Krause Auto Group?This is more than a job—it’s a career. Whether you’re experienced or looking to grow into the role, we provide the tools, training, and support to help you succeed and advance within our organization.Equal Opportunity EmployerKrause Auto Group is an equal opportunity employer committed to an inclusive workplace. We prohibit discrimination and harassment of any kind and provide equal employment opportunities to all individuals regardless of protected status under federal, state, or local law.