IT Operations Analyst I

IT Operations Analyst I

Under supervision of the Information Technology (IT) Operations Manager, the IT Operations Analyst I will assist with basic system administration tasks such as network/system troubleshooting, incident management, and utilizing scripts to automate repeatable tasks for Hackensack Meridian Health (HMH). In addition to network surveillance and management responsibilities, also serves as an escalation point from other business units. This position will require at least 4 days of the week to be onsite in Neptune, New Jersey after completing training.

A day in the life of a IT Operations Analyst I at Hackensack Meridian Health includes:

• Performs data center operations system monitoring, including application and network systems that process in a 24x7x365 environment.
• Supports data center infrastructure by installing, maintaining and repairing hardware in order to accommodate.
• Assists with the management of data center operations owned inventory.
• Performs daily health checks and period inspections of data centers to proactively certify the state of systems and services.
• Works under supervision to monitor security-relevant logs and alerts for signs of compromise, attack, or system misuse and policy violations.
• Teams with third party MSSP to perform Tier-2 triage and collect related data from various network and system analysis systems.
• Ensures all alerts are logged, monitored, interpreted, analyzed, and investigated.
• Analyzes network flow data for anomalies and correlates reporting with enterprise-wide network activity.
• Troubleshoots and resolves incidents using documented procedures.
• Provides escalation status notification throughout the enterprise on service impacting events.
• Tracks and updates events in a ticketing system in a clear and efficient manner.
• Plans and coordinates with various cross-functional teams and vendors to ensure present and future capacity/scalability
• Creates, documents and amends processes for future use in our knowledge base.
• Other duties and/or projects as assigned.
• Adheres to HMH Organizational competencies and standards of behavior.

Education, Knowledge, Skills and Abilities Required:

• Bachelor’s degree in management information systems, information technology, computer science, related degree, and/or applicable technical certificate and/or equivalent related experience.
• Basic understanding with 0-2 years of relevant Information Technology experience.
• Excellent written and verbal communication skills as well as detail-oriented.

Education, Knowledge, Skills and Abilities Preferred:

• Experience working in a highly available 24x7x365 environment.
• Knowledge and experience of change, problem and incident management.
• Knowledge of data center infrastructure: power, cooling & facilities management.
• Knowledge on data center operations, processes and continuous processes improvement.
• Experience in data center safety and security measures.
• Knowledge of data center server capacity planning.

Licenses and Certifications Preferred:

• Information Technology Infrastructure Library Foundations v3.
• Comptia A+ certification.
• Comptia Network+ Certification.
• Comptia Security+ Certification.