Customer Experience Associate

Responsibilities Presents a neat, clean appearance, in company uniform Greets each customer they encounter with a smile and a word of welcome or departure Maintains a clean and safe environment for customers Serves customers according to all company procedures and standards Cooperation with peers – work with fellow employees as part of a team, helps others when they need a hand Demonstrates a positive and enthusiastic attitude with co‑workers Helps new employees through training and orientation Demonstrates patience and understanding when training others Keeps other employees informed about what he/she is doing Attendance – is personally reliable Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks Provides appropriate notice when unable to be at work Provides written notice for being late or absent as required Understands and uses approved time‑keeping system Cooperation with Management – is open and receptive to requests, demonstrates flexibility and dependability Demonstrates a positive and enthusiastic attitude with management Adjusts positively to requests for change from managers Accepts procedural changes positively and without loss of effectiveness Alerts management to station needs Anticipates problems and brings them to management’s attention Follows through with all commitments made Initiative and Energy – takes action without being told, goes beyond what is simply required, maintains a high activity level Helps others when needed without being asked Demonstrates a sense of urgency on the job, especially when it relates to pleasing the customer Is effective working on more than one task at a time Finishes tasks completely once begun Suggests ideas for solving problems, improving procedures, etc. #J-18808-Ljbffr