Field Service Engineer 1

Field Service Engineer

The Field Service Engineer will be responsible for meeting the daily service repair needs of the customer's equipment and driving customer satisfaction through Service Excellence. Will support: 90% C-Arm also covers mainly OEC equipment and maintain Pausch Table. This role requires the candidate to work onsite at our customer locations. To provide onsite customer support, candidate needs to be willing to work in the Brooklyn NY area.

Roles and Responsibilities:

• Basic troubleshooting, installation, maintenance and service repair needs on designated equipment.
• Completing Preventative Maintenance and Field Modification Instruction.
• Ordering and managing repair parts cycle times.
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Maintaining tools and test equipment properly and ensuring they are calibrated.
• Meeting Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.
• Managing vendors' service delivery processes in compliance with GE Healthcare policies.
• Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.
• Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs.
• Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.
• May include training of clinical staff on designated equipment.

Required Qualifications:

• Bachelor's degree in Electrical Engineering, Electrical Engineering Technology or relevant field; OR equivalent military education; OR an Associate's Degree with a minimum 2 years of experience servicing electronic equipment OR; participant in the GEHC Field Service Engineer Apprentice, Internship or Military Externship Program; OR a High School Diploma/GED and a minimum 4 years of experience servicing electronic, mechanical and/or electronic equipment.
• Experience interfacing with both internal team members and external customers as part of a solution-based service process.
• Valid Driver's License.
• Willingness to be available "after hours", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.
• Experience troubleshooting and responding to customer concerns.
• Must be able to meet customer vendor credentialing requirements.
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Special Physical Requirements:

• Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.
• Able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.
• Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.

Desired Characteristics:

• Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.
• Six Sigma trained/certified.
• Able to establish good relationships with customers and staff.
• Adapts to the team and builds team spirit.
• Keeps up to date with competitor information and market trends.