Senior Operations, Team Lead, Dispatch Transportation

Summary This role oversees the work of others who coordinate shipment according to customer instructions (SOP’s), and ensures compliance to DOT regulations and established internal policies and guidelines. Will also be responsible for providing solutions in resolving transportation issues and inquiries. Duties and Responsibilities Ensure dispatch teams works effectively and in a manner that optimizes service levels on every shipment executed Ensure that dispatch errors are immediately picked up, and proper corrective action is undertaken to mitigate recurrence. Act as escalation point for branch teams, related to any service Resolve internal cross-team conflicts and escalate unresolved issues to next management level Develop and maintain relationships with key partners. Ensure Vendor performance is exceptional, manage Vendor visits & QBR reviews with relevant Vendor counterparts and team colleagues when required Ensure the selection of the most optimal services and Vendors (considering cost, lead times, reliability) Manage all Vendor escalation and related internal communication between DSV stakeholders Ensure an appropriate and balanced workload for individual team members and the team overall Ensure successful Implementation of new processes, standards, guidelines when required Ensure successful implementation of new business into the Dispatch Team, taking time to clearly understand customer requirements and execute with care during the implementation phase. Continuously review performance of team and evolve processes to improve operational performance. Ensure the overall performance of the team meets and exceeds specified internal/external KPI's, Service Level Agreements (SLA's) Educational background / Work experience 10+ years of experience in Logistics and customer service environment Bachelor’s degree or equivalent required Proficiency in Microsoft Office Suite including but not limited to Outlook, Word, and Excel Good understanding of ocean export/import operations and transload operations Essential - Experience in trucking carrier deliveries/recovery process and terminal port/CY requirements Maintain composure under pressure in a fast-paced environment Email and Telephone etiquette Ability to troubleshoot day-to-day issues that may arise during pick-up or delivery process Skills & Competencies Strong analytical and problem-solving skills, with attention to detail. Excellent communication and presentation skills. Results oriented with an ability to prioritize, organize, and manage time effectively. Familiar with continuous improvement methodology preferred. Language skills Fluent in English (oral and written) Computer Literacy Proficient in using Microsoft Office suite (Word, Excel, PowerPoint, Outlook). At Will Employment DSV Air & Sea Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause. Compensation For this position, the expected base pay is: $64,000 - $86,000 / Annual. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, geographic location and other objective business considerations. Benefits DSV provides a comprehensive package of health benefits including: medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts, short and long-term disability coverage, and wellness resources to support your overall well-being. In addition, our 401(k) plan offers company-matching contributions up to 5% to help you build a secure financial future. To support a healthy work-life balance, DSV also offers generous paid time off, paid holidays, and additional floating holidays. EEO Statement DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on click.appcast.io. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. #J-18808-Ljbffr