Community Health Worker-Navigator (L2)

Salary Range: $53,000-$58,000

Employee Benefits: Medical, Dental, Vision all with Carefirst Blue Cross Blue Shield, Paid Time Off (Annual, Sick, Personal, Holidays), 403B Plan, Short-Term & Long Term Disability, Life Insurance.

Telework: This position is approved for hybrid in-person and telework. Job duties may require at least two (2) days a week onsite. Job duties also require in-person meetings and collaboration with other staff at PCC. Note: PCC employees must reside in the following five states or District of Columbia: MD. VA, WVA, DE. PA, DC. Relocation expenses are not reimbursed.

PCC is seeking a Community Health Worker (CHW) to navigate and connect uninsured patients from local emergency departments to appropriate primary care services. This role involves providing health education, support, and advocacy to diverse populations. The ideal candidate will possess strong communication skills, cultural sensitivity, and a commitment to improving public and population health outcomes. The position offers an opportunity to make a meaningful difference in people's lives through outreach, education, support services, and by building trusting relationships with clients and communities to promote equitable access to healthcare, social services, and preventive health resources.

Essential Duties
• Conduct community outreach to identify and engage individuals requiring primary care health services and social needs connection
• Assist clients in navigating healthcare and social services systems and accessing resources
• Provide care coordination, navigation, referral tracking, and follow-up support
• Provide application assistance supporting clients in completing paperwork and applying for programs and benefits
• Collect and document data related to client interactions, health status, and service needs
• Support clients with disabilities by adapting communication methods and providing tailored assistance
• Support clients in understanding healthcare information, medical terminology, treatment instructions, and available resources using health literacy-informed approaches
• Facilitate group sessions or public speaking engagements to promote health awareness
• Collaborate with healthcare professionals and community organizations to support implementation of client-centered care plans
• Serve as a liaison between PCC and partner organizations, ensuring timely communication and problem-solving.
• Maintain confidentiality and adhere to privacy regulations during all client interactions
• Document client and partner feedback, escalating issues to the Program Director.

Other duties as assigned

Education and Experience

• High School Diploma or GED required. Bachelor's degree preferred.
• Certification as a Community Health Worker (CCHW or MD CHW) required.
• Experience in public health, public outreach, or non-profit setting preferred.
• 3-5 years of experience in community partnerships or nonprofit operations.
• Background in community health navigation and outreach programs preferred.
• Familiarity with data collection methods and medical terminology is beneficial.
• Utilization of Power BI and other data tracking tools to monitor client engagement, identify community health trends, support navigation activities, and improve program reporting and service delivery a plus.
• Strong interpersonal skills with the ability to work effectively with diverse populations.
• Knowledge of motivational interviewing techniques and public health principles is preferred.
• Strong organizational and time-management skills; ability to juggle multiple moving parts.
• Excellent interpersonal and communication skills; bilingual a plus.
• Experience working with immigrant/refugee communities or human services programs required.
• Detail-oriented and proactive problem-solver.
• Computer literacy with expertise in Microsoft Office, including Word, Excel, and PowerPoint.

ADA Requirements

This job operates in a professional office environment. The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• This role routinely uses standard office equipment such as computers, telephones, photocopiers, filing cabinets, and fax machines.
• This is mainly sedentary; however, some filing may be required.
• This would require lifting files, opening filing cabinets, and bending or standing as necessary.
• Requires the ability to learn new software applications as necessary.
• Must be able to lift up to 20 pounds.

Disclaimer

This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of an incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of an incumbent. An incumbent may be asked to perform other duties as required.

Primary Care Coalition is an Equal Opportunity Employer