Director of Operations/General Manager-Fine dining-Upstate NY!

Job Description

Job Description

Director of Operations/General Manager

Upstate NY (North of Albany)

Full-Time

$130k - $150k

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We are a premier, fine-dining New American restaurant located in Upstate NY. Known for its elegant, ultra-fine dining indoor room and its lively, high-end seasonal outdoor patio, the restaurant delivers pristine seafood and USDA prime aged beef alongside a world-class hospitality culture.

We are seeking a highly sophisticated, high-energy Director of Operations in Upstate NY to lead our front-of-house (FOH), guest services, financial monitoring, and vendor systems to ensure unparalleled execution every day.

Core Responsibilities

1. Strategic & Financial Leadership

• P&L Management: Manage overall restaurant financial health, monitoring daily labor costs, food/beverage margins, and operating expenses to hit target profitability.
• Vendor & Asset Relations: Oversee strategic procurement contracts, high-end food/beverage supply chains, and maintenance vendors.
• Saratoga Season Scaling: Formulate operational and scaling strategy to smoothly manage extreme seasonal surges

2. Service & Guest Experience Excellence

• Uphold Service Standards: Maintain and elevate the "selfless" service model that merges world-class fine dining with a welcoming neighborhood touch.
• Floor Management: Maintain a strong presence on the floor during peak dining hours across both the indoor main dining room and the seasonal patio.
• Guest Relations: Cultivate strong relationships with VIP regulars, seasonal high-rollers, and handle guest feedback with diplomacy and grace.

3. Team Leadership & FOH Management

• Recruitment & Training: Hire, mentor, and build an elite service crew, ensuring proper training in technical serving etiquette, fine wine profiles, and upscale menu mechanics.
• Labor Optimizing: Design and implement precise scheduling systems that maximize floor coverage while strictly managing labor metrics.
• Culture Curator: Foster an inclusive, positive, and high-performance team culture built on mutual accountability across front-of-house and back-of-house teams.

4. Property & Regulatory Oversight

• Ensure strict compliance with all local, state, and federal health and safety protocols, building codes, and New York State Liquor Authority (SLA) standards.
• Supervise facilities, scheduling preventive upkeep for the historic indoor facility, kitchen infrastructure, and patio dining mechanics.

Required Qualifications

• Experience: Minimum of 5–7+ years of progressive management experience in upscale, high-volume fine dining or luxury hospitality properties.
• Financial Acumen: Deep understanding of restaurant financial operations, P&L management, labor cost optimization, and POS analytical tracking systems.
• Proven Leadership: Strong record of building, coaching, and retaining high-tier restaurant service and hospitality teams.
• Local Market Mindset: Strong understanding of luxury demographics is highly preferred.
• Systems Familiarity: Experience using restaurant tech platforms (OpenTable, Resy, Toast POS, QuickBooks, Excel

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