Senior Knowledge Manager, Engineer Tech Writing

Job Description

Job Description

Overview

We are seeking a Senior Knowledge Manager, Engineer Tech Writing, to join our Task Order proposal on the Defense Intelligence Agency’s Solutions for the Information Technology Enterprise III (SITE III). The Senior Knowledge Manager identifies, collects, synthesizes, organizes, and manages organizational knowledge in support of business units across an organization.

TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

Visit us at

Apply now to explore jobs with us!

The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.

By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP".

As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration.

Responsibilities

RESPONSIBILITIES

The Senior Knowledge Manager, Engineer Tech Writing, is expected to be able to accomplish the following:

• Acquires, maintains an understanding of, and leverages knowledge about business activities on behalf of the organization.
• Provides the transfer of knowledge sharing, so that the organization know-how, information and experience is shared inside and (as appropriate) outside the organization with clients, partners, and stakeholders. 
• Promotes knowledge sharing through the organization's operational business processes.
• Strengthens links between knowledge sharing and the information systems and improves integration among information systems in the organization to facilitate seamless exchange of information across systems.
• Promotes collaborative tools such as activity rooms to facilitate sharing of ideas and work among internal teams and external partners.
• Provide support for the establishment and nurturing of communities of practice, including workshops, one-on-one guidance, and troubleshooting.
• Shares experiences across communities of practice, business units, and networks on innovative approaches in knowledge sharing, including preparation of case studies.
• Helps to monitor and evaluate the knowledge sharing program, including external benchmarking and evaluation programs/opportunities.
• May supervise more junior team members.
• Maintains communications on knowledge sharing across the organization, participation in orientation and training sessions, and preparation of brochures/presentations.
• Familiarity with developing and delivering knowledge sharing programs and with the company’s or customers information infrastructure.
• Experience in establishing effective partnerships within and outside the organization. 

REQUIRED QUALIFICATIONS

• Active TS/SCI + CI Poly clearance
• BS, 10-12 years of relevant experience; MS, 8-10 years; PhD, 5-7 years

DESIRED QUALIFICATIONS

• Certified Knowledge Manager (CKM) – KM Institute
• Certified Records Manager (CRM)
• AIIM Certified Information Professional (CIP)
• ITIL 4 Foundation (for service knowledge integration)
• Society for Technical Communication (STC) Certification
• Certified Professional Technical Communicator (CPTC)
• Plain Language Certification (federal communications alignment)
• UX Writing or Content Strategy Certification
• Microsoft 365 Certified: Enterprise Administrator Expert
• SharePoint Administrator Certification
• Microsoft Power Platform Certification
• Atlassian (Confluence/Jira) Certification
• CompTIA Security+ CE`
• Systems Security Certified Practitioner (SSCP)

Qualifications

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Location: Annapolis Junction, MD
• Type of environment: Varies
• Noise level: Low
• Work schedule: Non-standard shift
• Amount of Travel: 20%

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to grip, handle, or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds.

The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK AUTHORIZATION/SECURITY CLEARANCE

• U.S. Citizenship
• Active TS/SCI + CI Poly clearance

OTHER INFORMATION

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.

Many positions require specific certifications and/or the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. Applicants who accept an offer of employment may be subject to investigations performed by TekSynap and/or the Government to verify the candidate meets the required qualifications and other eligibility requirements.

WAGE INFORMATION

Target salary range: $105,000.00 - $135,000.00. The salary range displayed is an estimate only and is not a guarantee of compensation or salary, and will be determined on several factors regarding the individual’s particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees.

EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact View email address on us.fitly.work for assistance.