Network Field Engineer

Network Field Engineer Work Location and Travel Approximately 50% of the time onsite at corporate headquarters in Houston, Texas. Approximately 50% travel to acquired company locations, offices, data centers, and other field sites as required. Travel may include short-term onsite assignments, installation and cutover support, troubleshooting, and post-integration stabilization. Engagement Expectations This assignment will be supporting M&A network integration and operations. Primarily focused on hands‑on operational support, troubleshooting, implementation, site onboarding, and customer assistance. Work may include Houston‑based support, travel to acquired locations, equipment installation, and scheduled maintenance windows. The resource will collaborate closely with network, security, infrastructure, service desk, M&A, and business teams. Network Field Engineer Responsibilities Configure, troubleshoot, and maintain Cisco routers, switches, and related network infrastructure. Administer and troubleshoot Palo Alto Networks virtual firewalls, including security policies, NAT, VPNs, routing, and related services. Support Cisco SD‑WAN environments, including controllers, edge devices, application-aware routing, QoS, path selection, and link failover. Perform hands‑on installation, replacement, staging, and configuration of network, security, and wireless equipment. Install, configure, replace, and troubleshoot wireless access points, including connectivity, coverage, and onboarding issues. Troubleshoot LAN, WAN, wireless, VPN, DNS/DHCP, routing, switching, and connectivity issues. Respond to incidents and service requests through the customer’s help desk or IT service-management process. Analyze monitoring alerts, logs, packet captures, device outputs, and configuration changes to identify root cause. Execute approved changes, maintenance activities, and after‑hours change-window work when required. Coordinate with carriers, vendors, field technicians, and internal IT teams to resolve issues. Provide clear status updates to internal customers and set appropriate expectations. Maintain accurate network diagrams, configurations, ticket notes, procedures, and operational documentation. Escalate complex or high-impact issues appropriately while continuing to drive resolution. Identify recurring issues and recommend practical operational improvements. Network Field Engineer Qualifications Required Qualifications 5+ years of hands‑on network engineering or network operations experience. Strong practical experience with Cisco switching and routing. Hands‑on experience administering Palo Alto Networks virtual firewalls. Experience supporting and troubleshooting Cisco SD‑WAN environments. Strong understanding of TCP/IP, VLANs, trunking, STP, routing, NAT, ACLs, VPNs, QoS, DHCP, and DNS. Experience troubleshooting network issues using CLI tools, logs, packet captures, and monitoring platforms. Demonstrated ability to install, rack, cable, stage, configure, and replace network equipment and wireless access points. Experience working with ticketing systems, incident management, change control, and service-level expectations. Strong customer-service and communication skills. Ability to work independently in a technically demanding enterprise environment. Willingness to participate in scheduled maintenance windows and occasional after‑hours support. Preferred Qualifications Cisco CCNA, CCNP, or equivalent hands‑on experience. Palo Alto PCNSA, PCNSE, or equivalent hands‑on experience. Experience with Cisco SD‑WAN, including Cisco vManage, vBond, and vSmart, or comparable Cisco SD‑WAN components. Experience with Panorama, Cisco Catalyst Center/DNA Center, Cisco ISE, or network monitoring tools. Familiarity with BGP, OSPF, IPsec, GRE, wireless networking, access‑point deployments, and redundant network designs. Experience supporting distributed, multi‑site, or field‑based organizations. Experience with M&A, divestiture, site integration, network consolidation, or post‑acquisition transition work. Exposure to network automation using Python, Ansible, or APIs. Experience coordinating onsite installations and remote field support.

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