Logistics Coordinator

Logistics Coordinator

RunBuggy is the most technically advanced automotive logistics platform on the market. Backed by Porsche Ventures and Hearst Ventures, RunBuggy is transforming the way cars move. Our cutting-edge technology is trusted by some of the largest OEMs, captive finance companies, and automotive lenders in the world to streamline vehicle transportation at scale.

RunBuggy's end-to-end platform connects car shippers and haulers in real time - eliminating the friction of traditional load boards and costly custom software. For shippers, RunBuggy integrates directly into existing management systems, reducing transportation costs and accelerating delivery timelines. For transporters, we offer a smarter, more profitable way to find, accept, and manage loads - all from a single app.

Since launching in 2019, RunBuggy has grown to over 190 team members, facilitated the movement of hundreds of thousands of vehicles, and attracted tens of thousands of transporters across the U.S.

We're not just building a better logistics platform - we're redefining the future of automotive transportation.

We are seeking a Logistics Coordinator to support RunBuggy's growing customer base.

While most orders move seamlessly through our platform, exceptions happen, and that's where you come in! In this role, you'll be the human behind the resolution, stepping in when our customers need real-time support and expert problem-solving. You'll work directly with transporters, shippers, and pickup and drop-off locations via phone, video, email, text, and our platform to answer questions, resolve issues, and deliver the kind of service that keeps customers coming back.

This is a highly cross-functional, customer-facing role that requires strong communication skills, a solutions-first mindset, and a commitment to upholding RunBuggy's reputation for excellence.

This position requires employees to be in the office 5 days per week. Our office is located on Mill Avenue in the heart of Tempe, AZ. While some schedules may be Monday through Friday, employees in this role may be required to work Tuesdays through Saturdays or Sundays through Thursdays. Please do not apply if you cannot meet these requirements.

What You Will Be Doing:

• Handle a high volume of inbound and outbound phone calls, emails, or in-platform communication ensuring pickups and deliveries are on schedule as it relates to orders handled through our cloud-native platform and smartphone app.
• Solve problems and respond promptly, keeping necessary stakeholders informed with a high level of professionalism.
• Assisting users with difficulty using the system, e.g. uploading pictures, completing orders, or finding relevant orders.
• Seek out necessary information and coordinate with internal and external sources to adequately solve problems.
• Maintain updated knowledge of all company products and services to provide adequate education to customers.
• Coordinate with internal team members and partners to improve our services, processes, and platform.
• Build enthusiasm and usage in our products and services to help shippers and transporters move cars smoothly.
• Foster and maintain relationships with customers to improve our retention rate.
• Attend all required customer service-related meetings.
• Additional duties as assigned.

Requirements:

• Proficiency with using Microsoft Outlook, Word, and Excel, and experience searching and using the internet required.
• High School Diploma or equivalent required.
• Ability to work Tuesdays through Saturdays or Sundays through Thursdays.
• Call Center experience is helpful
• Automotive, logistics, or transportation experience a plus.
• Understanding of performance-based metrics.
• Aptitude for acquiring skills in technical troubleshooting along with an eagerness to learn and take on new challenges.
• Ability to handle a variety of duties in a fast-paced environment.
• A positive, service-oriented attitude.
• Ability to recognize problems, strategize, and problem-solve.
• Ability to prioritize tasks and manage time.
• Ability to work under tight deadlines.

Qualifications and Skills:

• Ability to handle a variety of duties in a fast-paced environment.
• Positive, service-oriented, problem-solving attitude.
• Basic Computer Skills (MS Word, Excel, and Outlook).
• Excellent organizational skills, along with professionalism and diplomacy with internal and external customers/vendors.
• Ability to recognize problems, strategize and problem solve.
• Ability to prioritize tasks and manage time.
• Ability to work under tight deadlines.

What is in it for You and Why you Should Apply:

• Market competitive pay based on education and experience.
• Highly competitive medical, dental, vision, Life w/ AD&D, Short-Term Disability insurance, Long-Term Disability insurance, pet insurance, identity theft protection, and a 401k retirement savings plan.
• Employee wellness program.
• Employee rewards, discounts, and recognition programs.
• Generous company-paid holidays (12 per year), vacation, and sick time.
• Paid paternity/maternity leave.
• A supportive and positive space for you to grow and expand your career.

Pay Range Disclosure:

The advertised range represents the expected pay range for this position at the time of posting based on education, experience, skills, location, and other factors.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

RunBuggy is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination, harassment, and retaliation on the basis of race, color, religion, sex (including gender identity and sexual orientation), pregnancy, parental status, national origin, age, disability, genetic information, or any other status protected under federal, state, or local law.

Applicants must be currently authorized to work in the United States.

Please, no agencies.