Cyber SDC- WAF & Internet Ingress & Edge- Manager

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PRACTICE DESCRIPTION

Business-critical applications depend on integrated application protection and application delivery services. Web Application Firewall, bot and DDoS protection, content delivery, load balancing, traffic management, DNS integration, certificate services, and cloud ingress platforms must operate as a coordinated service to maintain security, availability, performance, and user experience. The WAF & Internet Ingress and Edge Manager leads the teams responsible for these capabilities. The role provides service ownership, operational governance, resource leadership, stakeholder coordination, escalation management, lifecycle planning, and continuous improvement across WAF and ingress platforms.

JOB SUMMARY

We are seeking an experienced WAF & Internet Ingress and Edge Manager to lead operational service delivery for enterprise application protection, load balancing, ingress, traffic management, and edge connectivity services. The role is accountable for service performance, operational resilience, team effectiveness, customer engagement, risk management, application onboarding governance, incident escalation, platform lifecycle management, automation adoption, and cross-team execution. The manager works across application, cloud, networking, firewall, security, vendor, and operations teams to maintain secure, reliable, and supportable services. Role positioning: This is a service ownership and people leadership role. The manager is not expected to perform every platform configuration personally, but must have sufficient technical depth to guide engineers, challenge designs, direct incident response, manage risk, and make informed operational decisions.

KEY RESPONSIBILITIES

Service Leadership and Ownership Own end-to-end operational delivery for WAF and Internet Ingress & Edge services. Establish service priorities, operating rhythms, ownership boundaries, escalation paths, and performance expectations. Maintain alignment between WAF protection, application delivery, ingress, DNS, certificates, load balancing, and edge security operations. Represent the service tower in customer reviews, governance forums, architecture discussions, and operational planning activities. Ensure services remain secure, available, supportable, auditable, and aligned with business needs. People and Resource Management Lead, coach, and develop WAF and Internet Ingress & Edge engineers across senior and staff levels. Manage staffing, work allocation, coverage schedules, on-call rotations, skills development, and succession planning. Promote cross-training between WAF, load balancing, cloud networking, DNS, certificates, and automation disciplines. Confirm team members follow standard work, change controls, documentation expectations, and operational procedures. Identify capacity or capability gaps and coordinate staffing, vendor, or specialist support as needed. Operational Governance and Service Performance Own service metrics, SLA and KPI performance, operational reporting, risk tracking, backlog health, and improvement actions. Lead service reviews, problem management, root cause follow-through, and corrective action governance. Maintain clear intake, prioritization, approval, escalation, and lifecycle management processes. Ensure customer dependencies, approvals, and handoffs are visible and appropriately managed. Drive consistent documentation, runbooks, inventories, support records, and operating procedures. Incident, Escalation, and Resilience Management Serve as an operational escalation point for significant availability, security, performance, or application delivery issues. Coordinate cross-team response across WAF, ingress, cloud, firewall, network, application, and vendor resources. Provide or support incident command when major incidents require structured coordination and stakeholder communication. Ensure recovery actions, communications, technical decisions, and follow-up items are documented and completed. Use incident and problem trends to improve resilience, monitoring, runbooks, and support readiness. Platform Lifecycle and Continuous Improvement Own lifecycle planning across WAF, CDN, bot and DDoS capabilities, AWS ALB/NLB, AVI, Azure ingress, DNS, certificates, and associated automation. Guide platform upgrades, maintenance, capacity planning, modernization, decommissioning, and vendor coordination. Drive Infrastructure-as-Code, automation, configuration standardization, monitoring, and configuration drift remediation. Identify opportunities to simplify onboarding, reduce manual effort, improve observability, and increase operational consistency. Translate lessons learned into standard work and measurable service improvements. Application Onboarding and Cross-Team Coordination Govern application onboarding, protection, service exposure, traffic management, and operational acceptance processes. Ensure ownership, dependencies, DNS, certificates, routing, monitoring, security, support, and rollback requirements are understood before production changes. Coordinate with application owners and dependent teams to minimize disruption and resolve blockers. Maintain clear accountability for business decisions, technical approvals, and operational responsibilities. Support predictable handoff from implementation into steady-state operations.

QUALIFICATIONS

Bachelor's degree in Information Technology, Computer Science, Engineering, Cybersecurity, or equivalent experience preferred. 8+ years of experience in WAF, application delivery, load balancing, cloud networking, edge security, infrastructure operations, or related technical disciplines. 3+ years of experience leading technical teams, service delivery, operations, or platform management. Experience managing business-critical production services using formal incident, change, problem, and lifecycle management practices. Working knowledge of WAF policy operations, CDN, bot and DDoS controls, AWS ALB/NLB, AVI, Azure ingress, DNS, SSL/TLS certificates, and Infrastructure as Code. Strong customer engagement, leadership, communication, risk management, troubleshooting, and decision-making skills. Preferred Qualifications Experience leading integrated WAF and application delivery teams in enterprise or regulated environments. Experience with Cloudflare, Akamai, F5 Distributed Cloud, Imperva, AWS WAF, Azure WAF/Front Door, or comparable platforms. Experience with Terraform, Git-based workflows, APIs, monitoring, SIEM integration, and operational automation. Experience managing on-call models and coordinating major incident response. Relevant certifications such as CISSP, CCSP, AWS Solutions Architect, AWS Advanced Networking, Azure Network Engineer Associate, ITIL, or comparable credentials.

TECHNICAL AND LEADERSHIP SKILLS

Service Leadership Team and capacity management Stakeholder and vendor leadership Cross-tower coordination Coaching and succession planning Decision-making under pressure WAF & Edge Platforms WAF, CDN, bot and DDoS services AWS ALB/NLB, AVI, Azure ingress DNS, certificates, routing and traffic Terraform and configuration automation Monitoring and configuration drift Operations & Government SLA/KPI and service review ownership Incident command and escalation Change, problem, and risk management Lifecycle and roadmap governance Standard work and continuous improvement What we offer you At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $144,900 to $265,800. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $173,900 to $302,100. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.? EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at View email address on click.appcast.io . EY