Customer Service Representative | Call Center
$18 - $20 per hourInsight Global
Job Description
Job Description
Required Skills & Experience
EXPERIENCE AND EDUCATION QUALIFICATIONS:1-2 years of similar experience (call center, help desk, admin assistant)
Customer facing experience- this is imperative
Able to work on site in Canton, Massachusetts
Demonstrated ability to trouble shoot and problem solve.
Ability to listen, talk, and type simultaneously.
Ability to navigate downloading apps on a smart phone and support customers logging into Multifactor Authentication apps Job Description RESPONSIBILTIES:
Answering franchisee and crew contacts, resolving issues that may have a technical aspect to it. Channels are phone calls and emails.
Actively listen, acknowledge, accurately categorize contact reasons/experiences, and respond accordingly.
Keeping up to date on email communications.
Ability to multitask using multiple databases to accurately research and respond to inquiries.
Ensure data/report integrity by continuously understanding use of tools and the business needs for information.
Identify, communicate, and escalate in a timely manner contact trends to your manager to ensure proactive response/resolution. Compensation: $18-20 /hr
Vacancy posted 23 days ago
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