Personal Banker I- Page & Tollway

Make banking a Fifth Third better® General Function The Personal Banker I position will provide an exceptional customer experience by cultivating, maintaining, and enhancing long‑lasting relationships with existing and prospective customers. This position is responsible for processing teller transactions as well as working as a member of the platform staff. Helping customers to understand and address their financial needs, the banker will provide solutions that span the customer’s lifecycle by utilizing our consultative sales and service process. The banker is responsible for risk management by openly exchanging ideas, elevating concerns, and following policies and procedures as defined. The role is accountable for doing the right thing for customers and colleagues and ensuring that actions and behaviors drive a positive customer experience while operating within the Bank’s risk appetite. Essential Duties & Responsibilities Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in a assigned book of business through proactive outreach efforts in person, over the phone, or other appropriate channels. Use a consultative approach with current or prospective customers to uncover and identify their needs while tailoring recommendations, solutions, and advice. Maintain working knowledge of products, services, and processes offered. Work collaboratively with internal partners to ensure customer needs are met and all problems are resolved. Analyze customer credit data and related financial information to ensure customers are in appropriate solutions that align with their needs. Provide customer support needed to reinforce the value of current and new technology. Process teller transactions and adhere to balancing guidelines. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp. Other duties as assigned. Minimum Knowledge, Skills and Abilities Required High School Diploma/GED and 6 months of customer service experience, or a college degree or equivalent military experience. Demonstrated ability to develop comfort with new household acquisitions and to deepen customer relationships. Ability to professionally represent Fifth Third Bank in verbal and written communication. Exhibits business acumen. Demonstrated ability in making sound decisions. This position requires SAFE Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). Working Conditions Normal office environment. Extended viewing of computer screens. Benefits The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance. Our extensive benefits programs are designed to support the individual needs of employees and their families, encompassing physical, financial, emotional and social well‑being. You can learn more about those programs on our 53.com Careers page at: or by consulting with your talent acquisition partner. LOCATION – Frisco, Texas 75034 Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status. #J-18808-Ljbffr Fifth Third Bank