Credit and Collection Specialist - Patient Accounts

Location Location: T his role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law. Credit & Collections Specialist Is responsible for collection activities related to past due health insurance premiums and/or past due health insurance claims. How You’ll Make a Difference Follows established guidelines, contacts group for the purpose of collecting past due insurance premiums and/or past due health insurance claims. Researches validity of past due and/or disputed debt. Generates demand letters. Prepares reports reflecting status of credit and collection activities for management review. Responsible for follow-up on aged and current patient receivables to reduce outstanding balances and improve cash collections. Reviews assigned accounts using Excel-based worklists, confirming demographics, guarantor information, and balance accuracy prior to patient outreach. Conducts inbound and outbound calls to patients to provide balance explanations, answer account questions, and request/secure payment. Processes credit/debit payments, posts transactions as required, and documents all collection activity clearly in the account notes. Demonstrates understanding of A/R concepts (aging, denials vs. patient responsibility, payment posting impacts, account status). Comfortable on the phone; communicates respectfully and clearly with patients, including those who are upset or confused. Minimum Requirements Requires a H.S. diploma or equivalent and a minimum of 1 year of prior commercial debt collection experience; or any combination of education and experience, which would provide an equivalent background. COVID-19 Vaccination Requirement The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. EEO Statement Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact View email address on click.appcast.io for assistance. Qualified Applicants With Arrest or Conviction Records Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Florida Screening Requirement Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration. #J-18808-Ljbffr Elevance Health