Flight Team Leader

Flight Team Leader

Position Classification: Full-Time

Location: All Helicopter Bases

Position Reports To: Chief Operating Officer

Position Interfaces To: HealthNet Aeromedical Services, Inc. President/CEO, Chief Medical Officer, Director of Education, Air Methods Corporation Base Lead Pilot

Position Overview:

The Flight Team Leader is responsible for operational and business oversight of an assigned helicopter base or bases. He/she coordinates activities of and supervises clinical personnel, assists the senior leadership team in implementation and enforcement of new and existing HealthNet Aeromedical Services policies and procedures, liaisons with aviation services provider base leadership and performs duties of an active flight team member.

Environmental and Mechanical Considerations:

While performing clinical related duties, Flight Team Leaders deliver critical care services under the stresses of flight, with frequent exposure to blood/body fluids, in sometimes hazardous conditions, near moving mechanical parts and within high noise environments. Training and resources are available to mitigate risk as appropriate, but the responsibility to utilize those devices falls to the individual.

Minimum Required Educational Level:

Completion of an accredited certificate or associate degree registered nursing or paramedic training Program

Preferred Educational Level:

Completion of an accredited bachelor's or master's degree program in nursing, business, or related field.

Required Previous Experience:

• Two years or more experience as a Flight Nurse or Flight Paramedic
• Proven history of exceptional communication and customer service skills

Preferred Previous Experience:

One or more years' experience in a management/supervisory role

Required Certifications and/or Registrations:

• Active, Non-Restricted Registered Nursing and/or Paramedic License and/or Certification in WV and other states as appropriate.
• Driver's license in good standing and acceptable Motor Vehicle Record history as described within the company's Driver Acceptability standards
• WV Critical Care Transport Provider Certification
• Advanced Cardiac Life Support Provider Certification
• Pre-Hospital Trauma Life Support Provider Certification or International Trauma Life Support Provider Certification or Trauma Nurse Core Curriculum Certification (Registered Nurses only)
• Pediatric Advanced Life Support Certification
• Pediatric Emergencies for Pre-Hospital Professionals Certification or Emergency Nursing Pediatric Course (Registered Nurses only)
• Neonatal Resuscitation Program Certification
• Completion of WV EMT-Basic Recertification Program or Equivalent (Registered Nurses only)
• NIMS Training IS 100, 200, 700, 800 and Hazardous Materials

Post-Hire Certifications and/or Registrations:

• Satisfactory Completion of HealthNet Aeromedical Services Initial Flight Team Member Orientation Program
• Completion of CFRN (Registered Nurses) or CF-P (Paramedics) within two years of initial hire

Physical Demands:

• Ability to lift, push, pull and transfer patients of high weights with limited resources
• Ability to twist upper body while moving patients and/or equipment
• Ability to stand, walk, climb, balance, reach, stoop, bend, crawl and crouch for extended time periods
• Ability to adapt to rapidly changing and potentially extreme environmental conditions
• Ability to smell and identify odors
• Ability to use close, distant and peripheral vision, depth perception, and visual focus
• Ability to clearly hear and interpret voice, two-way radio, and telephone communication
• Ability to successfully complete initial and recurrent physical examination including body weight
• Ability to successfully complete initial and recurrent physical agility test

Post-Hire/On-Going Personal Assessments:

• Aviation safety assessment
• Post-crash survival knowledge assessment
• Annual motor vehicle operator report
• Regular weigh-ins and requirement to maintain compliance with HealthNet Aeromedical Services weight policy
• Randomized drug and alcohol usage testing
• Understanding of and response to market specific business challenges and successes

Position Specific Accountabilities:

• Maintains all requirements and fulfills all essential functions of a medical flight team member. At the discretion of the Chief Operating Officer, the FTL may be assigned additional program-wide administrative duties and flight shifts/readiness may be reduced or waived.
• Serves as a role model for provision of customer focused critical care transport medicine.
• Recommends and implements change to improve efficiency and effectiveness of base operation and overall program performance.
• Assigns, tracks and monitors responsibilities and projects to medical flight team members.
• Supervises HealthNet Aeromedical Services medical flight team members.
• In collaboration with Director of Education, assists in completion of new employee orientation.
• Functions as a resource for dissemination of information to subordinates.
• Assures proper use, maintenance, and repair of equipment and supplies; participates in the evaluation of new equipment/supplies; oversees inventory and supplies at base level.
• Oversees maintenance and organization of crew quarters; assures that assigned base(s) meets regulatory agency requirements, safety standards, and infection control policy.
• Actively seeks public relations and outreach education opportunities for service areas of assigned base(s).
• Provides duty schedule and assures proper medical flight team member coverage for all shifts at assigned base(s) (monthly schedule, ill call-in coverage, vacation coverage, approval of schedule changes).
• Receives feedback related to flight issues/concerns; resolves issues/concerns and/or refers to appropriate senior leader for resolution.
• As appropriate, participates in local EMS/hospital/advisory committees as HealthNet Aeromedical Services representative.
• If applicable as assigned base(s), administers customer ride-along observer program.
• Ensures medical flight team members receive appropriate clinical care and follow-up for work-related injuries and exposures utilizing occupational health provider; submits appropriate worker's compensation documents to senior leadership and others as required.
• In collaboration with the Interview Committee, provides input for selection of subordinate staff members.
• In collaboration with the Chief Operating Officer, prepares and completes initial and recurrent subordinate position performance evaluations.
• In collaboration with the Chief Operating Officer and Human Resources representatives, initiates initial disciplinary action for administrative and behavioral deficiencies; refers ongoing deficiencies requiring further disciplinary action to the Chief Operating Officer.
• Reviews subordinate staff payroll for accuracy and overtime utilization.
• Approves/disapproves paid time-off requests.
• In conjunction with the Director of Education, monitors medical flight team member compliance with licensure, certification, clinical requirements, OSHA training/testing and advanced procedure standards.
• In collaboration with the Director of Education, identifies and remediates deficiencies in subordinate clinical performance.
• In collaboration with the Chief Operating Officer, develops and revises operational and clinical standards.
• Through systematic problem identification and in collaboration with the Continuous Improvement Manager, develops a continuous improvement program to correct deficiencies and to evaluate implemented change.
• Assists with clinical documentation review and quality assurance and improvement data collection as assigned.
• Inspects, operates, and provides upkeep to mobile healthcare simulation vehicles.
• Performs other duties as assigned by members of the HealthNet Aeromedical Services, Inc. senior leadership team.

Performance Evaluation Schedule:

Annually, based on job family

Initially Approved: CB

Revised: CB 12/2022