Product Support Representative

Product Support Representative - Decatur, IL

Nextran Truck Centers is hiring! Are you looking to further develop your profession into a career? Are you driven by opportunity?

Our Employees Benefit from:

Career Paths || Network of 30 Dealerships || Disability Insurance || Paid Time Off || Nextran Paid Life Insurance

Family Centered Values || Medical and Dependent Care FSA || 401(k) Retirement Plan with Match || Company-Paid Holidays || EAP

Great Medical, Dental, & Vision Benefits || Social Responsibility Opportunities || 28+ Years of Industry Experience || Professional Growth

Salaried Position: $48k-$64k - Base pay will be based on an individual's skills, certifications, education, and years of experience.

Opportunity to earn commission based on performance

Hours of Work: Monday through Friday

Apply Before: October 31, 2026

Candidates must successfully complete a pre-employment drug screening, background investigation, physical abilities assessment, and motor vehicle record (MVR) check.

Love People, Parts, and the Drive to Succeed?

If you're energized by meeting customers, building strong relationships, and turning conversations into opportunities, we want YOU on our team!

As a Product Support Representative, you'll be out in the field where the action happensbuilding lasting customer relationships, growing parts sales, and connecting customers with the right parts and service solutions. You'll be a trusted resource for your customers and a key part of helping them keep their trucks and businesses moving.

Every day brings new customers, new challenges, and new opportunities to make an impact. If you're driven, personable, and ready to take your career to the next level, this is your opportunity to get moving with Nextran Truck Centers!

Ready to Drive Your Success?

Bring your energy, customer-service skills, and sales drive to Nextran Truck Centers! If you're ready to build relationships, grow sales, and make a difference for our customers, don't waitapply today and join our team!

What You'll Be Doing

Get out there. Build relationships. Find opportunities. Make things happen!

As a Product Support Representative, you'll be at the center of the customer experienceconnecting with customers, uncovering opportunities, growing sales, and making sure they have the parts and solutions they need to keep their businesses moving. No two days are exactly alike, and that's what makes this role exciting!

You'll be responsible for:

• Own It & Grow It: Build and grow strong customer relationships within your assigned territory.
• Find New Opportunities: Identify new business opportunities and turn them into lasting customer partnerships.
• Build the Right Solution: Work with internal teams to coordinate parts orders, special pricing, and approvals.
• Keep Customers Moving: Follow up on orders and stay connected to make sure customers receive outstanding service.
• Be a Team Player: Partner with Parts and Service Sales teams to deliver the right solutions and support customer needs.
• Get Out & Get Connected: Attend trade shows, customer events, and training opportunities to build relationships and stay connected to the industry.
• Stay on Top of It: Maintain accurate customer records and complete required reports to keep everything running smoothly.
• Represent Nextran with Pride: Be a trusted, professional ambassador for Nextran Truck Centers every time you interact with a customer.
• Jump In & Help Out: Perform other duties as assigned.

What Makes You a Great Fit

We're looking for someone who brings:

• 3+ years of experience in automotive/parts sales, outside parts sales, service technical support, or a related industry.
• Strong communication and people skills with the ability to connect with customers, build trust, and work effectively with internal teams.
• A problem-solving mindset with excellent organizational and decision-making skills and the ability to find solutions that keep customers moving.
• Drive and initiative with the ability to work independently, manage an assigned territory, and stay focused on multiple priorities in a fast-paced environment.
• A customer-first approach with the confidence to build lasting relationships through communication, negotiation, and solution-focused service.
• Technology skills with proficiency in Microsoft Word and Excel and the ability to learn and use technology to support your customers and territory.
• A valid driver's license with a satisfactory driving record.
• A commitment to safe driving and the ability to maintain a satisfactory driving record while meeting Nextran Corporation's driver qualification and insurability requirements.

Think You're the Right Fit?

If you're ready to build relationships, chase opportunities, grow sales, and make a difference for our customers, don't just look for your next jobmake your next move with Nextran Truck Centers. Be part of a team that drives results through relationships.

Apply today!

Nextran Core Hiring Competencies:

• Customer Focus - Building strong customer relationships and delivering customer-centric solutions
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Decision quality - Making good and timely decisions that keep the organization moving forward

Notice Regarding Job Posting Scams

We are aware that fraudulent job postings and recruitment scams are becoming more common. Please be advised that legitimate communications from our company will only come from official company email addresses and through our verified hiring platforms.

We will never ask candidates to provide payment, purchase equipment, or share sensitive personal or financial information (such as bank account details or Social Security numbers) during the initial application or interview process.

If you receive a suspicious message claiming to represent our company, please do not respond or provide any information. Instead, report the communication to us through our official website or apply directly through our verified job postings.

Your safety and privacy are important to us, and we encourage all applicants to remain vigilant when searching for employment opportunities.

We are a network of commercial truck dealerships committed to providing the best products and services through highly skilled associates who are focused on delivering the lowest life-cycle cost to our customers. Spanning the Southeast and Midwest United States, we provide sales, parts, and service for several leading brands, including Mack, Volvo, Isuzu, GMC, Ford, Hino, and Kalmar Ottawa. EEO Employer