Director of Product Experience & Design

Requirements Customer Obsession: Deep empathy for developers, analysts, data scientists, and enterprise platform users Proven experience scaling UX organizations in enterprise SaaS, platform, or cloud-native environments Strong understanding of: Enterprise SaaS platforms, Developer platforms and workflows, APIs and integration patterns Strategic storytelling: Ability to translate complex platform and AI concepts into clear, compelling narratives Systems thinking: Ability to simplify deeply interconnected technical ecosystems into intuitive user experiences Influence without authority: Ability to align Engineering, Product, Security, and Operations around shared experience standards Strong perspective on AI/agentic UX, human-in-the-loop systems, and experience design at scale What the job involves We are seeking a visionary and execution-oriented Director, Product Experience & Design to lead the experience strategy, design systems, and user experience organization for our next-generation Enterprise Data & AI Platform ecosystem This leader will define how developers, analysts, data scientists, product teams, and AI practitioners interact with a modern hybrid data platform spanning: Cloud-native Lakehouse architecture Data mesh and data products AI/ML tooling Governance and lineage Analytics and observability This role will also own the enterprise design language and experience standards for agentic (AI-driven) products across Mastercard, ensuring consistency in how AI systems behave, interact, and scale across platforms. This role reports directly to the SVP, Product – Data & AI Platforms and partners closely with Engineering, Architecture, AI/ML, Governance, Security, and Business Product teams globally Define and lead the end-to-end product experience vision for the Enterprise Data & AI Platform ecosystem Establish a cohesive UX strategy across: Developer platforms Data products and marketplaces Analytics and observability experiences AI / agentic interfaces Governance and trust frameworks Define how users and AI agents interact, recognizing shifting behaviors as enterprise users increasingly leverage AI Drive consistency across on-prem, private cloud, and public cloud environments Build and scale a unified enterprise design system for data, AI, and platform products Define Mastercard-wide standards for: Design language and experience principles Interaction patterns and accessibility Visual systems and data visualization Observability UX and developer workflows AI-assisted and agent-driven workflows Establish common experience themes across all agentic builds, including: Agent behavior models User/agent interaction patterns Trust, explainability, and control mechanisms Partner with engineering to operationalize reusable, scalable experience components across core platform pillars Lead UX strategy for data discovery, cataloging, lineage, and marketplace capabilities Improve discoverability, trust, and usability of data products through intuitive, metadata-driven experiences Drive a consumer-grade experience for enterprise data users #J-18808-Ljbffr Mastercard