Product Specialist - BMW of Houston North

Overview The Product Specialist is responsible for delivering comprehensive product information throughout the sales and aftersales processes. Our dealership seeks individuals with creativity to provide "world class" customer‑oriented support. We will provide everything else - including the most professional sales and customer‑oriented training that is available. The right individual will be a self‑starter, with a track record of success in delivering customer satisfaction while maintaining attention to detail. Day‑to‑Day Responsibilities Welcoming customers and listening to their needs Using a consultative selling process to match the best vehicle to the customer needs Creating a great vehicle delivery experience for the customer Following up with customers to ensure satisfaction Prospecting through referrals and other creative approaches Setting and achieving targeted sales goals Gaining superior product knowledge to effectively help customers Transitioning customers to the Service Department to support their ownership experience Providing an exceptional customer experience to drive loyalty Success Metrics Targeted unit sales and gross profit Targeted Customer Satisfaction Index Qualifications High School diploma or equivalent Proven ability to provide an exceptional customer experience Ability to set and achieve targeted goals Prior sales experience preferred but not required Demonstrated communication and interpersonal skills Organization and follow‑up skills Experience and desire to work with technology Valid in‑state driver’s license and an acceptable, safe driving record Career Growth Opportunities Sales Manager Financial Services Manager Service Advisor Benefits Competitive compensation and 401(k) matching Healthy work‑life balance with insurance plans (health, dental, vision) and maternity benefits Associate purchase and discount programs for new and pre‑owned vehicles, services, parts, collision, accessories, and AutoGear Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide EEO Statement AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world. #J-18808-Ljbffr AutoNation