Assistant Store Manager

Position Description Leads the daily operations of the sales floor at a retail store location for Goodwill of the San Francisco Bay. Responsibilities include people leadership, store operations, customer service, financial management, inventory control, donation processing, and training and development of store team members. Responsibilities Develop and execute the retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production. Monitor product levels (floor work, as-is, recycle, trash, seasonal back stock) daily to meet sales budget targets. Manage payroll and operating costs to stay within budget. Ensure team members deliver excellent customer service to donors and customers and de-escalate difficult situations. Maintain store cleanliness and ensure it reflects the Goodwill brand. Partner with community businesses and organizations to promote the Goodwill mission and serve as a Goodwill ambassador. Oversee day‑to‑day operations of the sales floor, ensuring associates and customer service managers are trained and fulfill their duties. Act as key holder, closing shift manager, and backup to the store manager, and process complex sales transactions, including returns. Travel to other Goodwill locations to assist with store operations, attend training, and provide support as needed; may transfer to other stores as business needs dictate. Partner with support areas (Asset Protection, Human Resources, Safety, Finance, Learning & Development, etc.) to advance business goals and ensure compliance with policies, procedures, and regulations. Maintain regular and consistent in‑person attendance. Build a high‑performing team and lead performance management, including coaching, discipline, performance improvement plans, and annual reviews. Identify staffing, compensation, and development needs for team members. Participate in company culture change and change management initiatives. Perform other related duties as assigned. Key Competencies / Enabling Attributes Leading Your People : Engage and inspire others; retain top talent; foster trust; develop diverse partnerships. Leading Performance : Deliver high‑performance results, plan and execute to exceed expectations; make sound decisions; surpass customer expectations. Leading the Business : Apply business and financial reasoning; act strategically; embrace change and innovation. Qualifications High School Diploma, GED, or equivalent work experience. One year of retail management experience. One year of customer service experience. Proficiency with Microsoft Office Suite. Ability to pass a background check and drug screen, where applicable. Fluent in spoken and written English. Ability to perform required physical tasks and travel as required. Benefits Medical, dental, and vision insurance. Retirement fund. Professional development training. Commuter benefits. Flexible healthcare spending account. Mental health and wellbeing employee assistance program. EEO Statement Goodwill of the San Francisco Bay is an equal opportunity employer. Qualified individuals are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy, related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state, and local fair employment practice laws. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records. Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. #J-18808-Ljbffr