CUSTODIAL WORKER (HOUSEKEEPER)

Job Title

Outdoor Recreation Facility Cleaner

Job Description

Performs varying degrees of complexity in cleaning processes for Outdoor Recreation Facilities at Wateree, to include cabins and RV parks but not limited to lodging units, common areas, office, bathhouse, laundry facility, etc. Demonstrates proficiency related to daily service, checkout, deep cleaning, and special project cleaning assignments based on program cleaning standards. Vacuums, sweeps, and mops floors; dust, polishes, cleans, and move furniture. Cleans walls, doors, ceilings, stand-up/ceiling fans, light fixtures, exterior of air vents, windows, sills, tracks, blinds and curtains. Removes trash, and replaces liners. Cleans washers and dryers and ensures machines are operational. Cleans common area spaces to include bathhouses, vending rooms and ice machines, laundry rooms, elevators, break rooms, walkways, corridors, stairwells, office spaces, lounges, storerooms and storage spaces. Places proper number of amenities in room to include consumables/nonconsumables, linen, kitchen, and bathroom. Removes and replaces bed linen, inspects mattresses and pull-out sofas, and moves/re-positions beds upon guest checkout, weekly, or at a guest's request. Cleans coffee makers, ice buckets, beverage kits, refrigerators, stove tops, cookware, utensils, cutlery, cups/glasses, plates, sinks, counters, ovens, ranges, cupboards, drawers, and microwaves to include proper programming of its respective clock/time. Ensures dishwashers are clean and in working condition. Cleans vanities, mirrors, hardware, cabinets/shelving, toilets, bathtubs/shower stalls, tile, and bathroom exhaust fans. Replaces bathroom terry and linens to include shower curtains. Ensures in-room guest directories are clean and organized; TVs are clean and programmed to proper channel and volume. Performs deep cleaning as required by program standards (e.g., on a scheduled basis and upon check-out of guests in "pet friendly" rooms and in rooms that had an ADA service animal), which includes, but is not limited to: defrosting the refrigerator, cleaning windows (inside and out), replacing and/or cleaning drapes, moving furniture and cleaning normally hidden areas, carpet cleaning (shampoo and/or spot treatment), cleaning walls/woodwork, and other such tasks. Counts, sorts, inspects, and prepares linen for operational use. Submits maintenance requests for items broken, defective, or in need of replacing. Perform basic, routine maintenance on vacuum cleaners by cleaning all areas and replacing filters as necessary. Maintains cleanliness, inventory, and organization of housekeeping carts and linen carts. Reports any damages or valuables (e.g. large amounts of cash, jewelry, or confidential/sensitive information) left out in the open by guests to the supervisor. Reports any activity that appears unsafe, illegal, or suspicious to the supervisor. Interacts professionally with guests and other team members, displays a positive attitude, utilizes effective communication skills, and assists guests to include answering questions concerning hotel facilities. Communicate with the front desk when identifying lost and found items by annotating all relevant information to facilitate retrieval of the item for that specific guest. Maintains key control for assigned key and reports any issues immediately to the supervisor.