Customer Solutions Representative

Benefits:

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Compensation Base Salary: $55,000-$60,000 annually On-Target Earnings (OTE): $80,000-$85,000 annually Base Salary + Uncapped Commission

Guide Homeowners Through Restoration with Confidence

When disaster strikes, homeowners need more than a contractor—they need a trusted advisor.

At SERVPRO Team Wall, our Customer Solutions Representatives (internally referred to as our Residential Account Managers) serve as the primary point of contact for customers throughout their restoration journey. From delivering estimates and explaining the process to coordinating with production teams and ensuring an exceptional customer experience, you'll help families navigate one of the most stressful events of their lives.

This is an ideal opportunity for someone who enjoys relationship building, problem solving, project coordination, and helping customers make informed decisions. This is an in-office position, based out of Sparks/Glencoe MD.

What You'll Do

Manage residential restoration and reconstruction opportunities from estimate through project completion

Deliver and explain estimates to homeowners

Follow up with customers and help convert opportunities into sold projects

Coordinate with operations, estimating, construction, insurance adjusters, and accounting

Provide proactive project updates and exceptional customer communication

Resolve issues quickly while advocating for both the customer and the company

Maintain accurate documentation within company systems

Build long-term relationships that create outstanding customer experiences

What We're Looking For

We're looking for someone who is:

An exceptional communicator

Highly organized and detail-oriented

Customer-focused and relationship-driven

Solution-oriented and proactive

Able to manage multiple priorities in a fast-paced environment

Professional, accountable, and dependable

Adaptable; receptive to training and coaching

Preferred Experience

Experience in one or more of the following is preferred:

Restoration

Residential construction

Insurance claims

Property management

Account management

Customer success

Project coordination

Home improvement or consultative sales

Why Join SERVPRO Team Wall?

Competitive compensation plus performance incentives

Career growth opportunities

Ongoing professional development

Collaborative, team-first culture

Opportunity to make a meaningful impact on customers during difficult times

If you enjoy helping people, building relationships, and seeing projects through to successful completion, we'd love to hear from you.

Apply today and help homeowners restore more than their property—you'll help restore their peace of mind.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.