Catering Sales Manager

About the Resort The award‑winning Saddlebrook Resort is a 480‑acre property located near Tampa, Florida. It features 495 rooms and suites with a total of 800 bedrooms, nine courtyards, and a range of facilities including restaurants, a golf course, tennis courts, and an athletic training center. Responsibilities Sales & Client Relations: Respond to telephone, email, and walk‑in inquiries regarding catering services and event bookings. Assist in selling catering services and converting inquiries into confirmed events. Maintain strong relationships with clients and event planners to ensure satisfaction and repeat business. Stay informed about local organizations, corporate groups, and community events to identify potential catering opportunities. Event Planning & Coordination: Prepare catering contracts, proposals, banquet event orders (BEOs), and supporting documentation. Coordinate event logistics with operational teams including Banquets, Culinary, Audio‑Visual, Equipment rentals, and Event vendors. Ensure all event details are communicated clearly and executed according to client expectations. Administrative & Operational Support: Maintain accurate and organized catering sales files and electronic documentation. Ensure all event information is properly recorded and stored within the property’s sales and catering system (Delphi or equivalent). Monitor event details to ensure compliance with resort policies and procedures. Revenue & Business Development: Support revenue generation by recommending strategies to attract new market segments, increase average checks, and enhance catering menus and offerings. Provide feedback to the Director of Catering regarding potential profit improvement opportunities. Guest Experience & Service Excellence: Maintain a high level of professionalism and service when interacting with guests and clients. Ensure events are executed to Saddlebrook’s standards of hospitality and service. Remain attentive, courteous, and helpful to guests at all times. Safety & Compliance: Follow all workplace safety standards. Report unsafe conditions or concerns to the Director of Catering immediately. Ensure compliance with resort policies and operational procedures. Qualifications Education & Experience: High school diploma or equivalent required. College degree in Hospitality Management, Business, or related field preferred. 1–2 years of experience in hospitality, catering, events, or hotel operations preferred. Skills & Competencies: Strong communication and interpersonal skills. Excellent organizational and multitasking abilities. Customer‑service oriented with a hospitality mindset. Proficiency in Microsoft Office (Word, Excel, Outlook). Ability to learn and utilize sales and catering systems such as Delphi. Culture & Values At Saddlebrook Resort, our associates are Game Changers—changing the game by delivering service that reflects our commitment to People First, Integrity, and Excellence. We care for our associates and guests by creating welcoming and supportive experiences, operate with transparency and uphold the highest standards, and strive to exceed expectations while delivering memorable moments. Equal Opportunity Employer Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr BENCHMARK