Senior Event Manager

*This position is a safety-sensitive position. Under the law, safety-sensitive positions are defined as positions where the employee operates, repairs, maintains or monitors the performance or operation of a motor vehicle, equipment, machinery, or power tools. Safety-sensitive positions may also include jobs where the tasks or duties required of the employee could affect the safety or health of the employee performing the task or others.


Summary of Position:

The Senior Event Manager is responsible for the efficient and professional coordination of any assigned event (wedding, gala, convention or meeting). The Senior Event Manager will handle some high-profile events, assist with the training of new team members and represent the team as needed in BEO meeting. Flexible schedule with potential work from home days.

Essential Functions :

• Respond in a timely manner to internal and external customers.
• Systematically establish, build and maintain positive relationships with clients.
• Establish a positive and professional presence and rapport with internal and external customers.
• Design and sell events that meet client needs while being creative and maintaining profitability (revenue generation, maintaining profit margins and food/beverage costs).
• Protect the Resort's assets by maximizing revenues, optimizing use of on-site inventory and function space, and protecting the physical property.
• Assist with sales site inspections, as required, and conduct planning sites as needed.
• Maintain accurate information and revenues in Salesforce, at all times, to ensure accurate forecasting.
• Introduce key operations personnel to client or on-site contact.
• Follow-up with client after function to ensure customer satisfaction, address any challenges, and solicit rebooking.
• Follow-up, in a timely manner, with event involved departments and appropriately communicate any necessary feedback.
• Forecast group rooms with assigned GRC accurately.
• Mentor Group housing coordinators to ensure leadership development and positive customer interactions.
• Mentor assigned assistant to ensure leadership development and positive customer interactions.
• Collect all deposits according to contractual terms and work with finance to ensure all monies are collected in advance or as defined by the contract.
• Continuously follow up, in a timely manner, to gather all pertinent information from customer.
• Interface with outside vendors as needed.
• Prepare event orders, set-up diagrams, group resumes, and other informational forms in a timely and accurate manner accordingly to established deadlines.
• Work with all internal departments to coordinate needs of groups.
• Communicate with Sales, Front Office and Reservations in order to coordinate and monitor guest room blocks and special reservation needs.
• Establish rapport with and entertain meeting planners while promoting hotel facilities and services.
• Plan and conduct pre and post-convention meetings with clients and respective departments.
• Assist the ADOEM in maintaining current training documents as assigned and assist in the training process for new Event Managers and/or Assistants.
• Participate in the interview process for Event Management assistants.
• Assist with day to day operations of Event Management team as assigned by the Asst. DOEM.
• Comply with the Arizona Grand Resort HEARTfelt culture (Vision, Values & Standards) of conduct as set forth in the resort communications.
• Other tasks as assigned by the Assistant Director of Event Management, Director of Sales & Marketing and/or General Manager

Qualifications:

Education: High School Diploma or equivalent required, college degree preferred.

Experience: Minimum of (4) years in Resort Catering/Event Management experience required.

Certificates or Licenses: N/A

Knowledge, Skills, and Abilities:

• Extensive Knowledge of hotel food and beverage, Amadeus/Salesforce and basic AV equipment
• Ability to utilize Microsoft Office including Word, Excel and Outlook
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts
• Proven experience in leading other team members
• Ability to read a financial statement
• Ability to create Excel spreadsheets
• Ability to lead others while handling personal workload
• Ability to resolve conflict in effective manner
• Ability to lift, grasp, carry and/or push up to 20 pounds
• Ability to work a flexible schedule, as well as being able to work shifts requiring standing, walking throughout hotel or sitting for long periods of time
• Ability to learn and demonstrate the Resort's service standards, AAA Diamond standards, and guest survey standards.

Personal Characteristics:

• Behaves ethically
• Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language
• Professional Appearance: Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review)

The Arizona Grand Resort & Spa's leaders and associates believe each guest should be treated with respect and professionalism. We create a genuine experience, enticing our guests to return again and again. In order to be successful at The Arizona Grand Resort & Spa, assosiates must share both our Purpose (Making Space for Genuine Hospitality) and Pillars (Hands On & Heartfelt, Sincere & Focused, Collaborative & Curious, and Conscientious). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our fun, friendly and enthusiastic associates treat every guest as if they were our only guest. A true customer focus is essential to success with our property.