LensCrafters - Assistant Manager

GENERAL FUNCTION Assistant Manager acts as a leader in absence of, or in support of, the Store Manager and behaves as a business owner within the marketplace and LensCrafters organization. Represents LensCrafters as the premier destination for all vision needs within the community and delivers key performance metrics. MAJOR DUTIES & RESPONSIBILITIES Delivers quality and improvement to exceed all key performance indicators (KPIs): Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth & Retention Goals; Net Promoter Score; Current year objectives Strong understanding of retail business translating to positive sales, business results and market and competitor awareness Supports store business plans to maximize sales and profit Partners with store manager to lead and develop team Delivers clear, constructive, timely feedback and partners with Store Manager on development Executes visual directives and maintains store appearance Maintains positive working relationship with doctors Promotes team compliance with all policies Performs administrative duties Works a flexible schedule, including nights and weekends BASIC QUALIFICATIONS High School graduate or equivalent 1+ year(s) management/supervisory experience with direct reports Knowledge of retail operations, processes and policies Strong basic math skills Familiarity with cash register, computers and calculators Must have a strong command of the English language for all written correspondence and oral communication Strong communicator and listener Demonstrated high level of selling skills Proven ability to problem solve PREFERRED QUALIFICATIONS College degree or equivalent Previous experience in leadership position within retail and customer service industry Knowledge of basic optics Knowledge of current store merchandise State licensure (if applicable) and/or ABO Certification in non-licensed states Brand Final Inspector Certification Brand Quality, Fitting & Adjusting Program BENEFITS Employee pay is determined by multiple factors including geography, experience, qualifications, skills and local minimum wage requirements. May be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation and various employee discounts. EEO STATEMENT We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law. EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at View phone number on click.appcast.io (be sure to provide your name, job ID number, and contact information so that we may follow up in a timely manner) or email View email address on click.appcast.io. #J-18808-Ljbffr