Case Manager Supervisor

Case Manager Supervisor

Velvet Hotel (Brooklyn) - Brooklyn, NY 11207

Salary Range $32.96 - $32.96 Hourly Position Type Full Time Category Social Work

Title : Case Manager Supervisor

Location : New York City Metropolitan Area

Reports to : Director of Social Services

Classification : Non-Exempt

Employment Type : Full-time (35 hours per week)

Role Summary : The Case Manager Supervisor plays a critical leadership role in supporting the Director of Social Services by overseeing the day-to-day operations of the Social Services Department within a transitional housing program. This position is responsible for supervising a team of case managers, ensuring high-quality, client-centered services, maintaining regulatory compliance, and contributing to continuous program improvement.

Primary Job Responsibilities/Duties :

The job duties of the Case Manager Supervisor include, but are not necessarily limited to, the following:

• Ensure strict adherence to organizational policies and procedures, with particular emphasis on conflict resolution and de-escalation practices.
• Collaborate with the Director of Social Services in reviewing and approving employee timesheets and time-off requests.
• Actively participate in the development and refinement of departmental goals, objectives, policies, and procedures, providing recommendations for continuous improvement.
• Supervise and lead a team of Case Managers in the development of comprehensive service plans, Independent Living Plans ("ILPs"), discharge plans, and follow-up care coordination programs.
• Oversee the recruitment, hiring, supervision, professional development, and performance evaluation of social services staff, ensuring proficient execution of routine tasks.
• Establish and manage staff schedules and work assignments to ensure adequate coverage and optimal service delivery within the social services department.
• Provide direct crisis intervention and emergency response services as needed.
• Ensure Case Managers deliver all required and appropriate services, including housing placement, employment support, therapeutic referrals, and other wraparound services.
• Support staff orientation and ongoing training, emphasizing cultural humility, trauma-informed care, and best practices in social services.
• Maintain accurate and timely supervisory case notes, referrals, service plans, and all required documentation.
• Facilitate regular communication and coordination with other shelter supervisors and program leadership regarding service delivery and client needs.
• Coordinate services to ensure the facility operates safely, efficiently, and in compliance with DHS, OTDA, and all other applicable regulations and contractual requirements.
• Prepare and submit weekly, monthly, quarterly, and annual progress reports as required.
• Conduct regular case record reviews and chart audits to ensure compliance with documentation standards.
• Consult with other agencies and individuals regarding resident records, rights, and responsibilities.
• Ensure Chart Compliance with OTDA and DHS standards, including conducting regular chart audits.
• Collaborate with Housing Specialists and employment services staff to assess client readiness for independent living, permanent housing, and employment.
• Organize and facilitate community outreach, client workshops, and resource related activities.
• Serve as a liaison and organizational representative in community meetings and partnerships as needed.

Physical Requirements :

• Ability to walk, stand, kneel, crouch, and bend over.
• Ability to lift, reach, and handle objects weighing up to 25 pounds.
• Ability to sit at a desk and work on a computer for prolonged periods.
• Ability to travel to different locations within New York City, as needed.

Work Environment / Schedule Requirements :

• May at times be required to work evenings, weekends, and/or holidays based on organizational needs, deadlines, or events.

Qualifications :

• Bachelor's degree in social work, psychology, or a related field, and one (1) year of direct supervisory experience while working in social/homeless services, or an equivalent combination of education and/or experience. [Note: One year of employment with NAICA in social/homeless services, with above-average performance, may satisfy the supervisory component of this requirement.]
• Exceptional written and verbal communication skills, including strong documentation and report writing.
• Preferred experience in assessment, direct practice, counseling, supervision, community outreach, group leadership, and program development.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and database/client management systems (CARES).
• Knowledge of community resources, housing programs, entitlement programs, mental health, and substance use services.
• Knowledge of DHS and OTDA regulations, documentation standards, and performance metrics for transitional housing programs.
• Excellent critical thinking, analytical, problem-solving, and organizational skills.
• Familiarity with community health services, social service support agencies, and networks.
• Proven crisis intervention and de-escalation skills; ability to remain calm and effective in high-stress situations.
• Demonstrated excellence in supervisory and leadership skills with a collaborative, team-oriented approach.
• Ability to manage multiple priorities and deadlines in a fast-paced environment
• Commitment to cultural humility, trauma-informed care, and harm-reduction principles.
• Bilingualism is preferred (Spanish, French, Creole, or other languages commonly spoken by clients).
• Strong organizational skills, keen attention to detail, and efficient time management.
• Demonstrated integrity, professionalism, and sound judgment.
• Must be able to read, speak, write, and understand English for administrative purposes.
• Must pass drug screening test to be appointed.
• This position may be subject to a series of checks before and/or after appointment.

Equal Employment Opportunity

NAICA is an equal opportunity employer committed to maintaining a diverse workforce and inclusive work environment. As such, discrimination in any aspect of hiring or employment based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy, childbirth, and related medical conditions), or other applicable legally protected characteristics is strictly prohibited.

Applicants of all backgrounds and experiences are encouraged to apply. NAICA will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable federal, state, and local laws, rules, and regulations. NAICA also offers reasonable accommodations as required by applicable federal, state, and/or local laws. Applicants seeking an accommodation for any part of the application or interview process should contact Human Resources by sending an email to View email address on click.appcast.io with the Subject "Reasonable Accommodation Request."

Competitive Benefits Package

• Comprehensive Health, Dental and Vision Benefits for full-time employees
• 403(b) Retirement Savings Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation
• Paid Time-off
• Vol Life Insurance and AD&D
• Term Life and AD&D insurance
• Long Term Disability
• Employee Assistance Program support (EAP)
• Commuter Benefits Program
• Aflac: Short-Term Disability, CA, Accident and Hospital
• Employee Discount Program

False Statements

Misrepresentation of your experience, skills, education, or other qualifications, or submission of false/fraudulent information or documentation during or after the application process may result in the rejection of your application or termination of your employment.

At-Will Employment Disclaimer

While we sincerely hope to form a long and mutually beneficial working relationship, NAICA is an at-will employer. Therefore, employment is subject to termination at any time, with or without notice or cause, at the discretion of you or the organization.