Customer Service Coordinator

Customer Service Coordinator (CSC)

Be the friendly, fast-moving problem solver customers count on. Federal Way, WA | On-Site | Full-Time Organized. Responsive. Customer-focused. Sound like you? At Fikes, great service is about more than answering the phone. It's about building trust, solving problems quickly, and making sure customers feel supported every step of the way. We're looking for a Customer Service Coordinator who thrives in a fast-paced environment, communicates with confidence, and takes pride in keeping things running smoothly.

Why Join the Fikes Team?

• Fast-paced, high-impact role Be at the center of customer communication & daily operations
• Career growth Build valuable experience in customer service, coordination, and operations
• Supportive team culture Join a company that values accountability, reliability, and teamwork
• Stable, growing company Be part of a business that continues to grow and invest in its people

What You'll Do

• Serve as a primary point of contact for customer questions, service requests, and updates
• Handle high volumes of inbound and outbound calls and emails with professionalism and urgency
• Coordinate service requests, schedule changes, and daily support needs with internal teams
• Help resolve customer concerns quickly and thoroughly
• Maintain accurate notes, records, and follow-up details in company systems
• Partner with operations and service teams to keep communication clear and service on track
• Deliver a positive, responsive experience that builds customer confidence and trust

What It Takes

• Strong communication and people skills
• Excellent organization and multitasking ability
• A calm, solutions-focused approach in a busy environment
• Strong follow-through and attention to detail
• Customer service, scheduling, dispatch, coordination, & admin support experience a plus!

What You'll Get

• Competitive pay based on experience
• 401(k) with company match
• Medical, dental, vision, accident, and life insurance options
• Paid time off and holiday benefits
• Career growth opportunities within a stable, growing company
• A team culture that values service, responsiveness, and doing things right

Ready to Join Us? If you enjoy helping people, staying organized, and being the person who keeps things moving, we'd love to hear from you. Apply today and bring your energy, professionalism, and customer-first mindset to Fikes.

We actively seek a diverse pool of candidates from a variety of backgrounds, and multicultural candidates are encouraged to apply. We are an equal opportunity employer. All employees and potential employees will be recruited, selected, trained, promoted, and, if necessary, disciplined without regard to sex, race, religion, creed, marital status, age, national origin, ancestry, color, sexual orientation, gender identity or expression, political ideology or activity, disability, honorably discharged veteran or military status. All applicants are carefully screened and full consideration is given to their training, education, skills, aptitudes, experience, and previous work record. In addition, we do not discriminate on the basis of genetic information in its employment related policies and practices, including coverage under its health benefits program. You must be able to pass a drug screening and criminal background check.