National Project Director

Department: Operations

Job Title:
National Project Director

FLSA Status: Salaried, Exempt

Status:
Full-Time

Position Summary

The Project Director (PD) is a client-facing, revenue-generating, role responsible for estimating, securing, and directing emergency services, mitigation, restoration and reconstruction projects from initial lead through financial closeout This position owns the scope development, estimate accuracy, customer communication, financial outcomes, and overall project direction, while coordinating with internal teams to ensure successful execution. The Project Director serves as the primary point of contact for customers, adjusters, consultants, and third-party administrators (TPAs), ensuring that all expectations are clearly defined, documented, and met throughout the project lifecycle.

Key Responsibilities

Estimating & Project oversight

• Through onsite inspections, digital images, sketches and documentation, develop detailed and accurate scopes of work in Xactimate.
• Validate scopes of work with insurance adjusters, consultants, TPA's and property owners/managers to ensure project alignment before work is started.
• Ensure all projects adhere to proper building codes, industry standards, guidelines, and safety protocols.
• Collaborate with Project Managers to handoff jobs for production, create budgets, set schedules, and identify labor strategies.
• Support Project Manager to resolve scope discrepancies and customer concerns; ensure project documentation.

Sales & Revenue

• Cultivate relationships with, and serve as the primary point of contact, for customers, insurance companies, and referral partners throughout the project; secure repeat business.
• Achieve assigned revenue target by converting leads from opportunities into active projects through quick communication, timely estimating, follow-up, and negotiation.
• Support sales teams with operational insights, client networking, trade events and industry associations.
• Properly utilize Salesforce and ensure data integrity on leads, estimates, activities, project progress, and project assignment.

Financial Ownership

• Establish payment terms, manage draws, deductibles, progress billing, final billing, and expeditious collections; adhere to ATI standards.
• Own the financial performance of the project including margin, budget and costs.
• Review all supplements, change orders, and modifications to project scopes for accuracy and profitability impacts.

Other

• Respond to ATI team members and clients beyond standard work hours, for emergency response.
• Perform work in an office, in the field, and jobsites: travel will be required.
• All other duties as assigned.

Education and Experience:

• High school diploma or equivalent required: Bachelor's degree in business, management, construction management or related field is preferred.
• 3-5 years restoration or construction experience.
• 2-3 years experience as an Estimator or Project Manager with experience in water, fire, mold or reconstruction.
• Experience handling commercial, industrial, or large-loss projects.
• Familiarity with mitigation, environmental services, reconstruction, industry practices.

Preferred Certifications:

• IICRC Certifications (all levels)
• Xactimate Certification
• T&M Platforms
• OSHA/Environmental Certifications

Competencies:

• Ethics & Integrity- Demonstrate high professional standards aligned with ATI core values.
• Communication Excellence- Clear, direct, prompt and thorough communicator.
• Estimating Proficiency- Competent estimating and analytical skills; working knowledge of Xactimate.
• Detail Oriented- Maintain accuracy and thoroughness by tracking project details, documentation, and timelines of project.
• Time Management- Effective in managing time, prioritization, and multi-tasking between active projects, new projects, and prospecting opportunities simultaneously.
• Financial & Business Acumen- Strong understanding of project budgeting, margins, billing, collections, and driving revenue and profitability.
• Relationship Management- Strong ability to build trust and foster relationships.
• Customer Focused- Demonstrate compassion and empathy with impacted property owners.
• Problem Solving- Use sound judgement to constructively resolve conflicts, identify solutions, and adapt to change.

Limitations and Disclaimer:

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, this job description does not establish a contract for employment and the content is subject to be changed, modified, or deleted at the discretion of the Company. In compliance with the Americans with Disability Act (ADA) of 1990, the Company will make reasonable accommodations with those individuals with a disability as defined by the ADA.

We are committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, religion, color, sex (including childbirth, breastfeeding, and related medical conditions), gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability or any other protected status in accordance with all applicable federal, state and local laws. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, termination, promotions, transfers, compensation, benefits, training, leaves of absence, and other terms and conditions of employment.